Justin Grant
Rocky Hill,CT
Summary
Dedicated professional with strong skills in HVAC troubleshooting, system installation, and customer engagement. Proven ability to enhance user experiences and resolve technical issues efficiently.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Sales Associate
Bass Pro Shops
East Hartford, CT
02.2025 - 01.2026
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Maintained knowledge of merchandise, promotions, and store policies to support sales efforts.
- Operated point-of-sale systems efficiently, ensuring accurate transactions and cash handling.
- Collaborated with team members to achieve sales goals and improve customer satisfaction ratings.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
Help Desk Technician
The Guidance Center Inc
Flagstaff, AZ
09.2020 - 10.2024
- Resolved technical issues for users via phone, email, and in-person support.
- Diagnosed hardware and software problems, providing timely solutions to improve user experience.
- Installed, configured, and maintained various computer systems and peripherals for optimal performance.
- Documented troubleshooting steps and resolutions in ticketing system to enhance knowledge base.
- Trained new staff on Help Desk procedures and software applications to ensure consistency in service delivery.
- Collaborated with IT team to implement system upgrades, enhancing overall network efficiency.
- Developed user guides and training materials to facilitate understanding of new technologies among staff members.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problemsolving.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Maintained accurate documentation of help desk tickets, ensuring proper tracking and resolution of issues.
- Implemented preventative measures that reduced recurring technical issues faced by users, increasing overall efficiency levels.
Help Desk Support Specialist
Xanterra Parks & Resorts
Williams, AZ
06.2017 - 05.2020
- Provided technical support for hardware and software issues across multiple departments.
- Resolved user inquiries efficiently via phone, email, and in-person interactions.
- Documented troubleshooting steps and solutions in ticketing system for knowledge sharing.
- Trained new staff on help desk procedures and customer service standards.
- Coordinated closely with other departments for cross-functional issue resolution when necessary.
- Provided clear instructions to end-users, enabling them to resolve issues independently and reduce future help desk calls.
Special Events Assistant
Coconino County Public Works
Flagstaff, AZ
05.2012 - 09.2016
- Coordinated logistics for various public events, ensuring smooth operations and adherence to timelines.
- Assisted in planning and executing community outreach initiatives, enhancing public engagement and participation.
- Operated tools and equipment safely to complete assigned tasks efficiently.
- Collaborated with team members to maintain cleanliness and organization in work areas.
- Assisted in training new crew members on safety protocols and operational procedures.
- Performed routine inspections of equipment to ensure optimal functionality and safety compliance.
Infantryman
Arizona Army National Guard
Show Low, AZ
2010 - 2012
- Collaborated with team members to execute tactical maneuvers in diverse environments.
- Followed safety protocols and standard operating procedures to mitigate risks during operations.
- Participated in physical fitness training programs to enhance unit effectiveness and readiness.
- Developed teamwork skills through participation in joint exercises with other military units.
- Adapted quickly to changing environments, demonstrating resilience under pressure during field operations.
- Communicated effectively with superiors and subordinates alike, facilitating smooth execution of orders during high-stress situations.
- Maintained strict discipline within the ranks enforcing adherence to military standards and regulations.
Education
Certificate - HVAC/R
Porter And Chester Institue
Waterbury, CT08-2026
Associate of Applied Science - Information Technology
College America
Flagstaff, AZ06-2017
Skills
- Electrical wiring
- Heating systems
- Ventilation systems
- HVAC controls
- HVAC troubleshooting
- Gas furnaces
- Equipment installation
- Piping installation
- Boiler systems
- Schematic interpretation
- Adaptable
- System troubleshooting
Certification
- TracPipe Training - 1-8-26
- OSHA 30 License - 10/16/2025
Timeline
Sales Associate
Bass Pro Shops
02.2025 - 01.2026
Help Desk Technician
The Guidance Center Inc
09.2020 - 10.2024
Help Desk Support Specialist
Xanterra Parks & Resorts
06.2017 - 05.2020
Special Events Assistant
Coconino County Public Works
05.2012 - 09.2016
Infantryman
Arizona Army National Guard
2010 - 2012
Certificate - HVAC/R
Porter And Chester Institue
Associate of Applied Science - Information Technology
College America