JUSTIN GRAVES
Belen
Summary
Information Tech Highly motivated employee with desire to take on new challenges. Strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Help Desk Specialist
Edgewater Federal Solutions
Albuquerque, NM
04.2025 - Current
- Provided technical support for hardware, software, and network issues to enhance user experience.
- Diagnosed and resolved complex technical issues to minimize downtime and improve operational efficiency.
- Documented troubleshooting processes and solutions in knowledge base for future reference and training purposes.
- Monitored ticketing system to prioritize requests, ensuring timely responses and high levels of customer satisfaction.
- Conducted regular follow-ups with users post-resolution to ensure satisfaction and gather feedback for continuous improvement.
IT
Los Lunas Public Schools
Los Lunas
06.2024 - 04.2025
- Helped in troubleshooting and resolving technical issues across school systems, including hardware, software, and network-related problems
- Provided support to staff and students with technology needs, ensuring prompt resolutions to minimize downtime
- Collaborated with the IT department to support and update computer systems, servers, and other infrastructure
- Gained hands-on experience with specific technologies, software, or platforms used.
- Los Lunas Administration Office
Education
Associate of Science - Information Technology
University of New Mexico
Albuquerque, New MexicoCert - Vmware
University of New Mexico Valencia
CERT - Networking & Linux
University of New Mexico Valencia
Cert - PC Operating System & Repair
University of New Mexico Valencia
Skills
- IOS
- Linux
- Vmware
- Hardware Installation
- Helpdesk Support
- Macbook
- Team Collaboration
- Hardware repair
- Operating System
- Testing and Debugging
- Software Troubleshooting
- Active Directory
- Networking
Timeline
Help Desk Specialist
Edgewater Federal Solutions
04.2025 - Current
IT
Los Lunas Public Schools
06.2024 - 04.2025
Associate of Science - Information Technology
University of New Mexico
Cert - Vmware
University of New Mexico Valencia
CERT - Networking & Linux
University of New Mexico Valencia
Cert - PC Operating System & Repair
University of New Mexico Valencia