Summary
Overview
Work History
Education
Skills
Timeline
Generic

Justin Gray

Norristown,PA

Summary

Organized individual with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record.

Overview

10
10
years of professional experience

Work History

Maintenence Tech

Tornetta Realty Corp
03.2023 - Current
  • As a Maintenance Tech i was responsible for maintaining the grounds by picking up trash, the installation of signs, minor electrical work ( replacing bulbs, ballasts), minor plumbing (vacuum breakers, spud valves, turn stops and sinks), minor carpentry work as well as caulking.
  • I also was involved in fit-outs of spaces prior to tenants moving in as well as handling issues for existing tenants in a timely manor within standard sop's.
  • Maintained inventory of supplies for all 8 properties my team and i managed, toiletries, tools, and spare parts toilets, hvac and standard supplies.
  • Operated varied hand and power tools to complete repairs.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
  • Improved equipment functionality by conducting regular maintenance checks and repairs.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Followed safety protocols to minimize workplace accidents.

Operations Manager

Fedex Ground
10.2021 - 03.2023
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Analyzed and reported on key performance metrics to senior management.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Handled staff training initiatives aimed at upskilling the workforce to meet demands.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reported issues to higher management with great detail.

Senior Operations Admin/Central Control

Fedex Ground
10.2020 - 10.2021
  • Developed strong customer relationships by addressing concerns promptly and providing solutions that exceeded expectations.
  • Established a culture of excellence within the team by setting clear expectations for quality service delivery while offering ongoing guidance and support.
  • In central control, a room designed to monitor the flow of a sort with cameras, live data and tools like TMS to know the contents of a particular trailer in the yard to prioritize which went on door first to ensure efficiency and sort completion.
  • Executed data-driven decisions using analytics tools to monitor trends, forecast demand, and inform strategic planning efforts.
  • Maintained detailed documentation on all operational processes in accordance with industry best practices and regulatory requirements. Especially with hazmat's.
  • Scheduled and communicated freight pick-up and delivery information.
  • Collected, arranged, and input information into database system.
  • Generated reports detailing findings and recommendations.

Driver

Fedex/JWD Deliveries
06.2019 - 10.2020
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
  • Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
  • Obtained signatures from customers upon delivery of goods.
  • Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.

Package handler/distribution center

Fedex Ground
03.2018 - 06.2019
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Followed verbal and written instructions to properly move and ship products.
  • Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
  • Aided in maintaining warehouse cleanliness, ensuring an organized workspace conducive to efficient operations.
  • Demonstrated commitment to quality control by consistently meeting or exceeding company standards for accuracy in sorting and labeling packages.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Provided training support for new hires, sharing knowledge of best practices in package handling procedures.
  • Assisted supervisors in tracking inventory, ensuring accurate records and minimal discrepancies.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.

Shift Manager/Supervisor (Photo Technician/Customer Assistant/Cashier)

CVS/Caremark
10.2014 - 04.2018
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Excelled in every store position and regularly backed up front-line staff.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for the team.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.

Education

Marple Newtown Senior High School
Newtown Square, PA
06.2014

Skills

  • Preventive Maintenance
  • Problem solving ability
  • Building Maintenance
  • Mechanical Troubleshooting
  • Safety awareness
  • Team Leadership
  • Operations Management
  • Customer Service
  • Operations Monitoring
  • Planning and Implementation
  • Staff Management
  • Inventory Management
  • Performance monitoring
  • MS Office
  • Workload prioritization

Timeline

Maintenence Tech

Tornetta Realty Corp
03.2023 - Current

Operations Manager

Fedex Ground
10.2021 - 03.2023

Senior Operations Admin/Central Control

Fedex Ground
10.2020 - 10.2021

Driver

Fedex/JWD Deliveries
06.2019 - 10.2020

Package handler/distribution center

Fedex Ground
03.2018 - 06.2019

Shift Manager/Supervisor (Photo Technician/Customer Assistant/Cashier)

CVS/Caremark
10.2014 - 04.2018

Marple Newtown Senior High School

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