Summary
Overview
Work History
Education
Skills
Timeline
Generic

Justin Graziano

Deer Park,NY

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

8
8
years of professional experience

Work History

Service Manager

National Pest Experts
03.2022 - Current
  • Implemented strategies to increase customer service satisfaction ratings.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Resolved customer complaints in professional and timely manner.
  • Monitored service staff performance and provided feedback for improvement.
  • Defined clear targets and objectives and communicated to other team members.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Collaborated with sales teams to develop comprehensive service packages tailored to individual client needs.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Analyzed service reports to identify areas of improvement.
  • Self-motivated, with a strong sense of personal responsibility.
  • Identified issues, analyzed information and provided solutions to problems.
  • Excellent communication skills, both verbal and written.
  • Developed strong communication and organizational skills through working on group projects.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Counterboy

La Scala Italian Restaurant
06.2016 - 03.2020
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Developed and maintained courteous and effective working relationships.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Excellent communication skills, both verbal and written.
  • Resolved problems, improved operations and provided exceptional service.
  • Paid attention to detail while completing assignments.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Worked effectively in fast-paced environments.
  • Passionate about learning and committed to continual improvement.
  • Worked well in a team setting, providing support and guidance.

Education

Bachelor's - Business

Suffolk County Community College
Brentwood, NY
12.2025

High School Diploma -

Commack High School
Commack, NY
06.2018

Skills

  • Business Development
  • Proficient in [Software]
  • Compliance Enforcement
  • Revenue Generation
  • Service Scheduling
  • Critical Thinking
  • Schedule Management
  • Interpersonal Relations
  • Work Planning and Prioritization
  • Problem-Solving
  • Customer Service Management
  • Multitasking and Organization
  • Staff Training
  • Customer Service
  • Computer Skills
  • Inventory Management
  • Professional and Courteous
  • Trustworthy and Honest
  • Estimating and Quoting
  • Teamwork and Collaboration
  • Performance Evaluations
  • Quality Assurance

Timeline

Service Manager

National Pest Experts
03.2022 - Current

Counterboy

La Scala Italian Restaurant
06.2016 - 03.2020

Bachelor's - Business

Suffolk County Community College

High School Diploma -

Commack High School

Similar Profiles

CREATE PROFILE
Justin Graziano