Summary
Overview
Work History
Education
Skills
Timeline
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Justin Green

Justin Green

Upland,CA

Summary

Determined professional with dedication to hard work and team player attitude. Offers strong inventory management and product packaging abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Determined professional with dedication to hard work and team player attitude.

Overview

9
9
years of professional experience
9
9
years of post-secondary education

Work History

Warehouse Assistant

FedEx Ground
Chino, CA
04.2023 - Current


  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
  • Assisted with stock takes and cycle counts to promote accurate inventory processes.
  • Sorted and delivered materials to different work areas and staff.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.

Warehouse Associate

Target
Rialto, CA
06.2021 - 03.2023
  • Confirmed accuracy, quality and quantity of materials received and listed on BOL.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Performed general housekeeping and cleaning tasks.
  • Conducted regular inspections and audits to check quality and verify inventory levels.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.
  • Completed cycle counts and monthly inventory.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Checked packages and merchandise for damage and notified vendors.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Recorded daily incoming delivery information and obtained vendor signature on delivery tickets.
  • Handled daily customer service aspects and maintained positive relationships with external customers and freight partners.
  • Collaborated with various departments to manage timely delivery of orders and avoid delays.
  • Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.

Call Center Customer Service Representative

American Honda Motor Co
Chino, CA
06.2020 - 06.2021
  • Developed and updated databases to handle customer data.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Maintained up-to-date knowledge of product and service changes.
  • Addressed customer account discrepancies and concerns.
  • Responded to customer calls and emails to answer questions about products and services.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Escalated complicated customer account issues to supervisors and help desk workers.
  • Sought out extra training opportunities to enhance customer relationship management abilities.
  • Generated customer service reports to track customer satisfaction.
  • Detailed payment options and explained price, receipt and billing details to customers.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Promptly responded to inquiries and requests from prospective customers.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Cross-trained and provided backup support for organizational leadership.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Sought ways to improve processes and services provided.
  • Trained staff on operating procedures and company services.
  • Investigated and resolved customer inquiries and complaints quickly.

Associate Pastor/ Executive Assistant

New Direction Church
Upland, CA
06.2015 - 02.2021
  • Coordinated events and worked on ad hoc projects.
  • Handled incoming and outgoing mail, email and faxes.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Transcribed meeting minutes to support sales, business development and senior management teams.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Used advanced software to prepare documents, reports, and presentations.
  • Organized and coordinated conferences and monthly meetings.
  • Facilitated training and onboarding for incoming office staff.
  • Upheld strict timetables by maintaining accurate, balanced calendars.
  • Filed paperwork and organized computer-based information.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Created and managed office systems to efficiently deal with documentation.
  • Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Updated and maintained confidential databases and records.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Updated spreadsheets and created presentations to support executives and boost team productivity.
  • Helped to create welcoming environment for visitors and encouraged congregation to offer support.
  • Provided spiritual and administrative leadership to church and managed daily operations.
  • Authored sermons, speeches and other religious materials.
  • Served as mentor to children in church community, offering guidance and support.
  • Supervised associate pastors and staff leading education, youth, pastoral care, and older adult ministry programs.
  • Led programs such as worship, study, fellowship, and service opportunities.
  • Volunteered at church-sponsored outreach events.
  • Provided spiritual care through visitation, counseling, and prayer.
  • Planned and conducted worship services, wrote sermons, and worked with key church leaders to carry out church mission.
  • Coordinated and spearheaded programs to increase church members' service throughout community.
  • Oversaw administration and management of all areas of ministry.
  • Raised congregational awareness of needs and contributions of youth to church life and operations.
  • Officiated special services such as weddings, funerals, baptisms, and nursing home services.
  • Interacted with local community, building relationships with civic organizations and other churches.
  • Paid attention to detail while completing assignments.
  • Distributed food and supplies to communities through mutual aid.
  • Cultivated interpersonal skills by building positive relationships with others.

Supervisor

CVS Pharmacy
Chino, CA
06.2014 - 07.2015
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Monitored workflow to improve employee time management and increase productivity.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Achieved results by working with staff to meet established targets.
  • Developed and implemented customer service policies to enhance satisfaction.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Solicited customer feedback to identify and improve on areas of weakness.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Generated reports detailing findings and recommendations.
  • Frequently inspected production area to verify proper equipment operation.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Collected, arranged, and input information into database system.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.

Education

Bachelor Of Business Administration - Business Management

Biola University
La Mirada, CA
08.2008 -

Associates - Biblical Studies

Biola University
La Mirada, CA
08.2008 -

Skills

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Timeline

Warehouse Assistant

FedEx Ground
04.2023 - Current

Warehouse Associate

Target
06.2021 - 03.2023

Call Center Customer Service Representative

American Honda Motor Co
06.2020 - 06.2021

Associate Pastor/ Executive Assistant

New Direction Church
06.2015 - 02.2021

Supervisor

CVS Pharmacy
06.2014 - 07.2015

Bachelor Of Business Administration - Business Management

Biola University
08.2008 -

Associates - Biblical Studies

Biola University
08.2008 -

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Justin Green