Justin Green
Automotive Service
Clever,MO
Summary
Personable and dedicated Customer Service Representative with extensive experience in automotive industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
10
10
years of professional experience
Work History
Service Manager
Team One Toyota and Hyundi
Gadsden, AL
08.2019 - 05.2022
- Managed service staff to ensure customer satisfaction and compliance with company and manufacture policies.
- Created standard operating procedures for all service functions.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service to excell in customer satisfaction and retention.
- Motivated and supported employees to maintain low turnover and positive work environment.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
- Monitored employee performance through key metrics analysis.
- Created annual department budget, aligning with organization's financial and operational objectives.
- Assisted in the development of marketing campaigns targeted at increasing sales opportunities from existing clients.
- Coordinated with other departments within the organization to ensure seamless delivery of services.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Hired and trained service department staff to drive performance.
- Ensured compliance with applicable laws and regulations related to services provided.
Service Manager
Carlock Nissan Of Jackson
Jackson , TN
07.2018 - 08.2019
- Created standard operating procedures for all service functions.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Performed root cause analysis on recurring problems encountered by customers.
- Hired and trained service department staff to drive performance.
- Identified opportunities to increase efficiency through automation or process re-engineering.
- Created detailed reports on service activities for senior management review.
- Assisted in the development of marketing campaigns targeted at increasing sales opportunities from existing clients.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Created annual department budget, aligning with organization's financial and operational objectives.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Monitored service performance metrics to identify areas of improvement.
- Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.
- Developed strategies for improving customer experience through enhanced product features or improved processes.
- Coordinated with other departments within the organization to ensure seamless delivery of services.
Service Advisor
Bill Penney Toyota and Mitsubishi
Huntsville, AL
06.2012 - 08.2019
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Developed strong relationships with customers by providing exceptional customer service.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Master Certifacation -
University of Toyota
Service Manager Master Certification -
Hyundai WebDCS
Service Manager and Collison Master Certifications -
Nissan Virtual Academy
Master Certifications -
General Motors Learning Center
Skills
- Customer Relationship Management
- Excellent Communication
- Attention to Detail
- Team Collaboration
- Customer Retention
- Sales Expertise
- Multitasking and Organization
- Complaint Resolution
- Reporting and Documentation
- Mechanical Aptitude
- Warranty Claims Process Management
- Diagnostics and Repair
- Program Follow-Up and Assessment
- Listening Skills
- Work Order Interpretation
- Process Improvements
- Workflow Management
- CRM Software
- Quality Control
- Computer Skills
- Repairs Scheduling
- Documentation and Reporting
- Service Recommendations
- Strategic business planning
- Customer service management
- After-sales support
- Culture development
- Staff Management
- Budgeting
- Upselling
- Quality assurance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success isn't just about what you accomplish in your life; it's about what you inspire others to do.
Unknown
Timeline
Service Manager
Team One Toyota and Hyundi
08.2019 - 05.2022
Service Manager
Carlock Nissan Of Jackson
07.2018 - 08.2019
Service Advisor
Bill Penney Toyota and Mitsubishi
06.2012 - 08.2019
Master Certifacation -
University of Toyota
Service Manager Master Certification -
Hyundai WebDCS
Service Manager and Collison Master Certifications -
Nissan Virtual Academy
Master Certifications -
General Motors Learning Center
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