Cassandra Daniel
Jersey City,New Jersey
Summary
To obtain a challenging role in which I can utilize my exceptional leadership, organizational, and customer service skills to oversee all aspects of operations. With over 10 years of experience in the hospitality industry, I am dedicated to providing outstanding service and exceeding customer and client expectations. Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Operations Manager
Sodexo Food Service
Bayonne, NJ
07.2023 - Current
- Monitored and improved efficiency of processes, team performance, and customer service.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Enforced federal, state, local and company rules for safety and operations.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Delegated work to staff, setting priorities and goals.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Prepared staff work schedules and assigned team members to specific duties.
Assistant Director
Compass group
Chatham, NJ
10.2022 - 06.2023
- Collaborate with school administrators, teachers, and parents to promote healthy eating habits, as well as provide nutrition education opportunities for students.
- Created training materials for new employees on company policies and procedures.
- Led weekly meetings with department heads to review progress towards project milestones.
- Oversaw employee relations issues such as grievances, disciplinary actions and terminations.
- Managed communication between department heads and senior management.
- Maintained compliance with industry regulations and organizational policies.
- Collaborated with marketing teams on campaigns aimed at increasing brand awareness.
- Recruited and trained new employees to meet job requirements.
Operation Manager II
Sodexo k12
East Orange
01.2021 - 10.2022
- Oversaw the daily operations of the school food service program to approximately 10,000 students
- Implemented policies and procedures that complied with state and federal regulations to ensure the safety and quality
Food Service Manager II
Sodexo
Jersey City Medical Center
07.2019 - 01.2021
- Responsible for all meal services and service recovery of 300+ bed healthcare facility
- Responsible for training, managing and scheduling 60 hourly union employees
Food Service Supervisor
Sodexo
Jersey City Medical Center
06.2016 - 07.2019
- Supervised the meal services for a multiunit healthcare facility
- Made certain all meals were compliant and met all dietary restrictions per registered dietitians
Food Service Director
Alaris Health
Jersey City
08.1999 - 03.2016
- Oversaw the daily operations of a 250 bed nursing home facility
- Ensured managers had proper equipment and training to ensure employees followed proper policies and procedures
- Responsible for annual budgets and employee payroll
Education
Dietetic Assistant Program -
JAS Dietetic School
Orange, New Jersey09.1998
High School Diploma -
Saint marys high school
Jersey City, New Jersey09.1992
Skills
- HACCP
- OSHA
- Microsoft Suites
- Health and safety compliance
- Customer service
- Market growth
- Performance evaluations
- Schedule management
- Social media marketing
- Operations monitoring
- Inventory control
- Operational efficiency
Certification
- SafeServe Certification
- Allergy Training Certification
Timeline
Operations Manager
Sodexo Food Service
07.2023 - Current
Assistant Director
Compass group
10.2022 - 06.2023
Operation Manager II
Sodexo k12
01.2021 - 10.2022
Food Service Manager II
Sodexo
07.2019 - 01.2021
Food Service Supervisor
Sodexo
06.2016 - 07.2019
Food Service Director
Alaris Health
08.1999 - 03.2016
Dietetic Assistant Program -
JAS Dietetic School
High School Diploma -
Saint marys high school
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