Adept in de-escalation techniques and customer service, I significantly enhanced safety and client satisfaction at Riverview Regional Medical Center. Leveraging skills in event recording and proactive patrolling, I effectively collaborated with law enforcement, ensuring a secure environment. My approach focuses on achievement, blending hard and soft skills to meet and exceed employer expectations.
•Answered phones to transfer calls from in facility and outside lines.
•Access control duties including assisting in directions and logging in visitors to the facility.
•Escort for non emergency and emergency situations.
• Interactions with patients and visitors was done with a focus on customer service.
• Use de-escalation techniques to deal with situations and if necessary cooperate with law enforcement for a satisfactory conclusion.
• Patrol facility via foot and vehicle to monitor access and look for safety hazards.
• Properly fill out reports on incidents and on weapons that are confiscated.
•Answered phones to transfer calls from in facility and outside lines.
•Access control duties including assisting in directions and logging in visitors to the facility.
•Escort for non emergency and emergency situations.
• Interactions with patients and visitors was done with a focus on customer service.
• Use de-escalation techniques to deal with situations and if necessary cooperate with law enforcement for a satisfactory conclusion.
• Patrol facility via foot and vehicle to monitor access and look for safety hazards.
• Properly fill out reports on incidents and on weapons that are confiscated.
De-escalation techniques
Properly recording events
Customer service skills