Justin Gregoriades
Staten Island,NY
Summary
Motivated professional that is well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Brings 5+ year background in maintaining customer satisfaction and contributing to company success. Capable of adapting/learning new processes and procedures. Proficient in Microsoft programs. Very hardworking & reliable.
Overview
8
8
years of professional experience
Work History
Client Experience Manager
Colorado Commercial Services
12.2020 - Current
- Develop and maintain Client relationships.
- Ensure all steps are completed when onboarding New Accounts/Contract Renewal process
- Visit accounts and perform inspections; identify deficiencies
- Identify opportunities for additional services that can be provided/sold to client
- Respond to all client requests/concerns on a daily basis
- Perform follow-up inspections as needed
- Manage client resale process (chemical & linen supplies)
- Conduct daily meetings with Area Managers to ensure client requests/concerns are being addressed
- Notify clients of any upcoming Scheduled Service work
- Attend client meetings as requested
- Attend weekly operations meetings
- Other duties as needed
Housekeeping Supervisor
Healthcare Service Group
02.2018 - 12.2020
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Completed schedules, shift reports, and other business documentation.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Managed laundry sorting, washing, drying, and ironing.
- Other duties as needed.
Linen Distributor
Memorial Sloan Kettering Hospital
02.2015 - 01.2018
- Assisted with sorting and organizing stockroom items.
- Stocked shelves and loaded orders to prepare deliveries.
- Unload linen deliveries each morning
- Distribute lab coats/scrubs to medical staff
- Collect all soiled linens from designated areas.
Education
No Degree - Business Management
College of Staten Island
Staten Island, NYHigh School Diploma -
Port Richmond High School
Staten Island, NY06.2006
Skills
- Customer Service Professional
- Effective Workflow Management
- Customer Needs Assessments
- Client Relations and Retention
- Staff Management
- Customer Experience Management
- Leadership
Timeline
Client Experience Manager
Colorado Commercial Services
12.2020 - Current
Housekeeping Supervisor
Healthcare Service Group
02.2018 - 12.2020
Linen Distributor
Memorial Sloan Kettering Hospital
02.2015 - 01.2018
No Degree - Business Management
College of Staten Island
High School Diploma -
Port Richmond High School
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