JUSTIN GRIFFIN
Ridgefield,WA
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
13
13
years of professional experience
Work History
Lead Account Manager
Odyssey Evolutions Marketing
11.2024 - 03.2025
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Presented professional image consistent with company's brand values.
- Direct sales for The Nature Conservancy
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Contributed to team objectives in fast-paced environment.
Account Manager
Innova Group
08.2022 - 08.2024
- Prepared detailed reports on account activity, progress toward goals, and areas for improvement
- Achieved personal goals by ranking among the top sellers in the nation
- Mentored junior account managers by sharing best practices and providing constructive feedback on performance
- Collaborated with sales team members to create customized solutions for prospective clients
- Maintained up-to-date knowledge of evolving product offerings through continuous learning initiatives
Consumer Relations Supervisor
Nautilus Inc.
07.2019 - 03.2022
- Assisted in crisis communications efforts by developing responsive messaging strategies
- Trained and mentored junior staff members on best practices in public relations management
- Led crisis management strategies, developing key messages and statements
- Identified and resolved customer problems through public forums
Retention Specialist
Nautilus Inc.
09.2012 - 07.2019
- Developed targeted retention strategies based on customer segment analysis
- Trained new team members on best practices for maintaining strong relationships with existing customers
- Assisted in creation of monthly reports detailing retention rates, churn statistics, and other key performance indicators
- Brought in highly qualified applicants, targeted recruitment strategies on key candidate pools
Customer Service Representative
Nautilus Inc.
11.2011 - 11.2012
- Processed orders, prepared correspondences, and completed required documentation
- Followed up on unresolved cases to keep customers informed of progress towards solution
- Resolved product or service issues by clarifying customer complaints and offering appropriate solutions
- Conducted outbound calls to follow up on previous purchases or provide additional support if necessary
- Trained new Customer Service Representatives on company policies, procedures, and best practices
Education
Associate in Arts (A.A.) - Business Management
04.2011
Skills
- Team Training
- Customer Service
- Schedule Management
- Sales expertise
- Sales Meetings and Orientations
- Adaptability
- Internet savvy
- Relationship building
- Account growth
- Upselling strategies
- Persuasive negotiations
- Customer service
Accomplishments
- MS Excel - Prepared and formatted financial project reports, budget spreadsheets and expense reports for monthly review.
- Training - Designed and executed one-month training program for company sales team, increasing employee productivity and product knowledge.
- Supervised team of 30 staff members.
Timeline
Lead Account Manager - Odyssey Evolutions Marketing
11.2024 - 03.2025
Account Manager - Innova Group
08.2022 - 08.2024
Consumer Relations Supervisor - Nautilus Inc.
07.2019 - 03.2022
Retention Specialist - Nautilus Inc.
09.2012 - 07.2019
Customer Service Representative - Nautilus Inc.
11.2011 - 11.2012
Clark College - Associate in Arts (A.A.), Business Management
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