Proven ability to enforce policies while fostering a positive work environment, ensuring compliance and safety across diverse teams.
Professional shift supervisor with strong leadership skills and focus on team collaboration. Skilled in managing daily operations, resolving conflicts, and ensuring high performance standards. Known for adaptability and delivering results in fast-paced environments. Strong organizational abilities and effective communication, fostering productive and positive workplace.
Overview
5
5
years of professional experience
Work History
Shift Lead of Operations
North Atlantic Treaty Organization
02.2024 - Current
Supervised and evaluated security staff performance to determine compliance with safety regulations.
Prepared and submitted reports to keep management informed of security activities and developments.
Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
Collaborated with management to develop security policies and procedures.
Evaluated security personnel performance regularly through unannounced drills or simulated emergency scenarios that helped identify areas for improvement and additional training needs.
Section Lead of Plans Programs and Directives
North Atlantic Treaty Organization
12.2022 - 02.2024
Designed four comprehensive training courses that covered 88 essential job training (OJT) requirements, certifying 4,800 individual tasks and successfully training 106 contractors. This initiative increased staffing levels by 220% and strengthened the security for 19 facilities.
Revamped the Installation Security Plan by integrating modern emergency evacuation protocols and conducting 13 detailed assessments of security risks and vulnerabilities, significantly enhancing safety standards.
Specifically tasked from the Chief of Police to create a rapid-response elevator rescue protocol, ensuring timely assistance for over 500 personnel within a critical 20-minute window, which is now a standard part of police training.
Acted as the Head Security Liaison for a notable division event, guaranteeing the safety of 31 NATO spouses by designing and vetting 21 secure routes, thereby enhancing operational security and building stronger international relationships.
As the Primary Document Control Officer, I managed sensitive division materials, advised 132 personnel on safety procedures, and responded to 12 classified incidents during over 6,900 on-call hours, enhancing overall workplace safety.
Created the first written guidelines for addressing security violations within a NATO division, resulting in reduced incident response times and improved understanding of sensitive information management among personnel.
Managed dispatch operations for incidents involving $7 billion in Protection Level 1, 2, and 3 resources, and $200,000 in ISR assets across restricted areas and numerous alarmed facilities, enhancing overall patrol capabilities.
Directed counter-small unmanned aerial systems (SUAS) operations, effectively managing base security zones and successfully identifying three divert sites for recovery, facilitating drone "hits" while maintaining 7 km of airspace for protection of Department of the Air Force assets.
Served as a Law Enforcement Trainer, conducting numerous on-shift exercises to enhance security personnel's skills and confidence, significantly improving response readiness for real-world incidents.
Oversaw command and control operations for RAF Fairford's sole High-Altitude Intelligence, Surveillance, and Reconnaissance (HAISR) mission,
Enforced compliance with Department of Defense regulations, Air Force instructions, and United Kingdom laws for over 6,500 USAF and civilian personnel, ensuring operational integrity and adherence to safety protocols.
Maintained detailed police incident reports and efficiently communicated pertinent security information to higher authorities, streamlining the information flow for enhanced decision-making.
Visitor Registration Center Lead
United States Air Force, USAF
01.2021 - 01.2022
Processed and validated clearances of DOD, NATO, and other foreign military service members access to across 9 bases
Operated installation access control systems by issuing, registering, and destroying,locally produced credentials
Trained 8 personnel on the system used (IACS,DBIDS) for stand evaluation 100% pass rates
Serviced 76.3K personnel receiving a average Google star rating of 4.5; better than the other 18 centers across Europe.
Piloted the Base's DBIDS installation, identified 46 network errors, validated 5 best practices now embedded in OJT and Training SOP.
In charge of ensuring Europe's Largest Visitor Control Center was in adherence to AFMAN 31-113 and the Integrated Defense Plan for Installation Access with ZERO incidents.
Education
Management And Criminal Justice
University of Maryland Global Campus
Hyattsville, MD
02-2025
Associate of Applied Science - Criminal Justice
Community College of The Air Force
Montgomery, AL
11-2023
Associate of Arts - General Studies
University of Maryland Global Campus
Hyattsville, MD
10-2023
Certificate - Advanced Management Certificate
University of Maryland Global Campus
Hyattsville, MD
08-2024
Certificate - Management
University of Maryland Global Campus
Hyattsville, MD
05-2024
Certificate - Airman Leadership School - Front Line Supervision
Internal Auditor at The Preparatory Commission for the Comprehensive Nuclear-Test-Ban Treaty Organization (CTBTO)Internal Auditor at The Preparatory Commission for the Comprehensive Nuclear-Test-Ban Treaty Organization (CTBTO)