Summary
Overview
Work History
Education
Skills
Timeline
Generic

Justin Gruberg

Olympia,WA

Summary

Skilled IT and automotive professional with a Bachelor's in Information Technology and in-progress AAT in Automotive Technology. Proven strengths in technical troubleshooting, customer service, and data analysis, with hands-on experience in retail and automotive environments. Known for strong communication, adaptability, and a collaborative approach to enhancing operational efficiency and customer satisfaction.

Overview

5
5
years of professional experience

Work History

Security Guard

Allied Universal
10.2024 - Current
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Completed full building and grounds patrols to spot and investigate concerns.

Sales Customer Support Specialist

AutoZone
07.2022 - 10.2024
  • Enhanced team efficiency through regular training sessions and performance evaluations.
  • Assisted in the creation of sales materials to effectively communicate product benefits to potential clients
  • Analyzed data trends in order to anticipate future challenges or opportunities withing the market segment.
  • Promoted a positive work environment through effective collaboration with colleagues while also demonstrating leadership in mentoring and coaching new hires.

Counter Clerk

QFC
10.2020 - 06.2022
  • Developed rapport with clientele through friendly interactions and personalized service experiences.
  • Processed cash, check and credit card payments.
  • Addressed guest complaints and resolved issues to promote satisfaction.
  • Demonstrated excellent communication skills while interacting with diverse customers on a daily basis.

Student Store Employee

University of Washington Tacoma
11.2019 - 03.2020
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly and professionally.
  • Helped maintain a visually appealing store by creating attractive displays and following merchandising guidelines.
  • Supported loss prevention efforts by monitoring suspicious activity and adhering to store security protocols.
  • Assisted customers with locating desired items, providing helpful information about products, features, benefits, and uses.

Education

Associate of Applied Science - Automotive Technician

Clover Park Technical College
Lakewood, WA
08-2026

Bachelor of Science - Information Technology

University of Washington
Tacoma, WA
03.2022

High School Diploma -

Christian Faith School
Federal Way, WA
2019

Skills

  • Technical Troubleshooting
  • Customer Service Expertise
  • Inventory Management
  • Automotive Diagnostics
  • Project Management
  • Technical Writing
  • Point of Sale (POS) Systems
  • Database Management
  • Communication Skills
  • Team Collaboration
  • Technical Support
  • Adaptability

Timeline

Security Guard

Allied Universal
10.2024 - Current

Sales Customer Support Specialist

AutoZone
07.2022 - 10.2024

Counter Clerk

QFC
10.2020 - 06.2022

Student Store Employee

University of Washington Tacoma
11.2019 - 03.2020

Associate of Applied Science - Automotive Technician

Clover Park Technical College

Bachelor of Science - Information Technology

University of Washington

High School Diploma -

Christian Faith School

Similar Profiles

CREATE PROFILE