Justin Guffin
Las Vegas
Summary
Professional with over 10 years of experience in customer service and associate development, demonstrating strong problem-solving skills. Proven track record as a high-performing leader and dependable team member. Committed to delivering exceptional service and fostering team collaboration.
Overview
17
17
years of professional experience
Work History
Driver
UBER
Las Vegas
06.2019 - Current
- Platinum Driver - Highest Tier 4.9 Rating Maintained
- Ensure that customers arrive safely to their destination
- Focus on customer service including meal, event, and travel recommendations
- Over 18,000 rides
Program Manager
WELLCARE LIVING
Las Vegas
05.2017 - 06.2019
- Managed multiple transitional living properties with a bed total of 150+
- Built and managed team of 25 caregivers, medical technicians, independence specialists, and security personnel
- Developed and implemented a transitional program geared toward independence for various groups. 18+, SSI, SSDI, House Arrest, Homeless, Medically Fragile
- Sourced and fostered relationships with other agencies to expand the network of resources for members: Coached team members on safety and security protocol in adherence to HIPAA regulations
- Connected clients to clothing and food assistance, job and computer training, free legal counsel, and family reunification services
- Executed operational duties including, but not limited to, talent acquisition and separation, team member review, payroll, supply inventory and ordering, medicinal compliance audits
Documentation Specialist 4
WELLS FARGO
Denver
04.2015 - 05.2017
- Achieved 98% accuracy year-to-date as Subject Matter Expert.
- Reviewed, filed, updated, and monitored UCCs for lien perfection across Commercial, Middle Market, Agriculture, Energy, Global, and Gaming sectors.
- Acted as team representative for Global Banking/Global Expansion in Wholesale Loan Services collateral perfection process.
- Conducted panel interviews and provided feedback to ensure optimal candidate selection.
- Trained new hires to facilitate smooth integration into department.
- Audited Pending Expiration Report to track UCCs, ensuring lien perfection and reducing bank risk.
- Collaborated with Legal and Credit departments to analyze deals and identify compliance risks.
- Developed best practices to enhance operational efficiency and effectiveness.
Night Auditor
SAGE HOSPITALITY (EMBASSY SUITES)
Denver
01.2015 - 08.2015
- Audited, balanced, and reported on front desk transactions, ensuring accuracy of charges and deposits.
- Prepared and entered statistics and income journal sheets for daily report generation.
- Balanced and closed all bank ticket codes each day.
- Executed final night audit after confirming nightly revenue balance.
- Compiled final night audit package for presentation to accounting department.
Underwriter I
URBAN LENDING SOLUTIONS (BANK OF AMERICA)
Highlands Ranch
07.2014 - 04.2015
- Reviewed underwriter files for accuracy, identifying quality assurance issues and providing remediation feedback before submission.
- Established loan requirements by reviewing financial documentation and requesting missing documents.
- Calculated borrower income and debt-to-income ratios to determine occupancy status.
Loan Documentation Specialist 3
WELLS FARGO
Denver
07.2012 - 11.2013
- Achieved status as top processor and loan funder within team, mentoring peers.
- Reviewed process documentation submitted by customers prior to underwriting assessment.
- Coordinated with title companies, insurance agents, and vendors to resolve title and lien issues before closing.
- Managed notary signings and authorized disbursement of loan funds effectively.
- Prepared and corrected HUD statements in collaboration with title company and internal department.
Customer Service Agent
AEROTEK (VISA)
Highlands Ranch
11.2011 - 07.2012
- Functioned as trainer and peer mentor to enhance team knowledge and performance.
- Served as escalation point for complex product inquiries to ensure resolution.
- Managed payroll card services for multiple companies, collaborating with Human Resources to resolve payroll discrepancies.
- Researched fraud trends and escalated findings to upper management for proactive measures.
- Supported Visa DPS products for over 30 financial institutions and their sub-clients, ensuring operational efficiency.
Retail Merchandiser
IKEA, HomeGoods, Acosta
Aurora
01.2009 - 03.2012
- Collaborated with management to design merchandise features that increased sales.
- Processed freight from daily shipments for optimal floor presentation.
- Prepared sales floor for replenishment and introduction of new merchandise.
- Received payments, issued refunds, and managed credit transactions.
- Researched and resolved inventory discrepancies to ensure accuracy.
Education
High School Diploma -
John Burroughs School
Saint Louis, Missouri01.2007
Timeline
Driver
UBER
06.2019 - Current
Program Manager
WELLCARE LIVING
05.2017 - 06.2019
Documentation Specialist 4
WELLS FARGO
04.2015 - 05.2017
Night Auditor
SAGE HOSPITALITY (EMBASSY SUITES)
01.2015 - 08.2015
Underwriter I
URBAN LENDING SOLUTIONS (BANK OF AMERICA)
07.2014 - 04.2015
Loan Documentation Specialist 3
WELLS FARGO
07.2012 - 11.2013
Customer Service Agent
AEROTEK (VISA)
11.2011 - 07.2012
Retail Merchandiser
IKEA, HomeGoods, Acosta
01.2009 - 03.2012
High School Diploma -
John Burroughs School