Justin Gutierrez
Fayetteville,NC
Summary
Dedicated Soldier fulfills service expectations with commitment to excellence. Remains composed throughout intense combat scenarios by applying trained disciplines and methodical communication tactics. Unwavering defender of fellow troops while facing daunting challenges and critical decisions.
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Active Duty Soldier
US Army
06.2021 - Current
- Responded to and assisted in medical emergencies.
- Trained in infantry tactics, weapons and medical procedures for well-rounded field support.
- Operated and maintained armored vehicles.
- Upheld code of conduct and maintained professionalism in stressful situations.
- Trained in small arms, anti-armor and indirect fire weapons.
- Upheld Army dress and appearance regulations for professional appearance.
- Coordinated patrol operations to maintain safe urban and rural environments.
- Managed weapon handling, delivery and shipping systems.
- Prepared and submitted personnel, ordnance and operational reports.
- Qualified for performing Airborne Operation jumps.
Server
Queso's Mexican Grill
02.2021 - 04.2021
- Bussed and reset tables to keep dining room and work areas clean.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Answered customers' questions, recommended items, and recorded order information.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Cashier
Kroger
08.2020 - 03.2021
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Handled cash with high accuracy and took care to check bills for fraud.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Set up new sales displays each week with fresh merchandise.
- Addressed customer needs and made product recommendations to increase sales.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
Sales Representative
Metro By T-Mobile
10.2018 - 03.2020
- Set and achieved company defined sales goals.
- Attended monthly sales meetings and quarterly sales trainings.
- Generated new leads through networking and attending industry events.
- Generated advertising brochure for vendor use.
- Negotiated contracts with clients and developed relationships with key personnel.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
Busser
Nick's Fish House & Grill
04.2018 - 09.2018
- Answered customer questions about food and beverage items and assisted with menu selections.
- Addressed customer complaints and inquiries to verify satisfaction.
- Coordinated with kitchen staff to determine timely delivery and accuracy of food orders.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Arranged tables and chairs for special occasions and events.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Engaged in suggestive selling and other sales techniques.
- Monitored dining room inventory and replenished as necessary.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
- Trained new staff in bussing and cleaning procedures.
- Set up advertising signs and displays on shelves, counters and tables.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Offered product samples, answered questions and helped customers find items.
- Worked well in diverse team settings by partnering with others to complete tasks.
Warehouse Cleaner
SYSCO Food Services
12.2017 - 02.2018
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Used organic-based chemicals to disinfect floors, counters and furniture.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Maintained floor cleaning and waxing equipment.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Operated buffers and burnishers to clean and polish floors.
Education
No Degree - Cloud Management/IT
Fayetteville Technical Community College
Fayetteville, NC01.2023
High School Diploma -
Noblesville High School
Noblesville, IN12.2020
Skills
- Offensive Operations
- Daily Logs
- Dental Hygiene
- Managing Safety Gear
- Procedures Oversight
- Documentation
- Learning Strategies
- Customer Service
- Persuasive Negotiations
- Client Development and Retention
- Strategic Planning
Accomplishments
- Achieved Airborne course by completing safely performing airborne operation jumps with accuracy and efficiency.
- Supervised team of 30 staff members.
- Trained and mentored 15 employees.
- Resolved product issue through consumer testing.
Certification
- Certified 25B IT Specialist, US Army - 6 Months.
- Certified Airborne, US Army - 3 Weeks.
- Certified Cybersecurity/IT, SEC+ - 1 Month.
Barbering/Cutting Hair
I enjoy cutting hair as a hobby. I have aspirations on going through barbering school and owning/operating a barbershop. I started cutting hair on the side when I was in training for my MOS (Military Occupational Specialties) down in Fort Gordon, GA. Ever since then I've been consistent and still currently cut hair on the side.
Languages
Spanish
Native or Bilingual
Timeline
Active Duty Soldier
US Army
06.2021 - Current
Server
Queso's Mexican Grill
02.2021 - 04.2021
Cashier
Kroger
08.2020 - 03.2021
Sales Representative
Metro By T-Mobile
10.2018 - 03.2020
Busser
Nick's Fish House & Grill
04.2018 - 09.2018
Warehouse Cleaner
SYSCO Food Services
12.2017 - 02.2018
No Degree - Cloud Management/IT
Fayetteville Technical Community College
High School Diploma -
Noblesville High School