JUSTIN HOURAHAN
Chesapeake,VA
Summary
Self-motivator with a desire to learn standards of practice as quickly as possible to execute responsibilities that exceed company expectations.
Adept background in shipboard calibration primarily focused on Military Sealift Command and United States Navy vessels. Managed bidding, customer relations, schedule planning, condition found reports, and vendor relations to see projects through to completetion.
Overview
9
9
years of professional experience
Work History
Project Manager
Transcat, Inc.
12.2023 - 05.2026
- Led cross-functional teams to deliver projects on time and within budget.
- Developed project plans, schedules, and resource allocation strategies to optimize workflow.
- Implemented risk management processes to identify and mitigate potential project challenges.
- Worked closely with government end users (ship's force) to meet all contract obligations.
- Sourced, vetted, and managed vendors needed to accomplish project goals.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Evaluated DFARS clauses, contract terms and conditions, and subcontract flow-downs for potential risks, as well as applicability to Transcat's business.
- Maintained excellent relationships with customer estimators, project managers, and ship superintendents to ensure Transcat delivered quality service that fully satisfied contractual obligations.
- Managed quoting processes for calibration-related and instrumentation procurement work items for MSC, USN, and USCG vessels.
Member Service Representative
Navy Federal Credit Union
05.2022 - 10.2023
- Provided exceptional customer service to credit union members, assisting them with a wide range of financial inquiries and requests.
- Opened, closed, and maintained member accounts, including savings, checking, and loan accounts, while ensuring accuracy and compliance with policies and regulations.
- Demonstrated a comprehensive understanding of Navy Federal Credit Union's products and services, including credit cards, mortgages, and auto loans, to effectively guide members in making informed financial decisions.
- Resolved member concerns, disputes, and account discrepancies promptly and professionally, ensuring member satisfaction and retention.
- Maintained a strong adherence to regulatory and security procedures to safeguard member information and ensure compliance with federal and state banking regulations.
- Proficiently used banking software and technology systems to process transactions, update member information, and access account details.
- Accurately maintained records and documentation of member interactions, transactions, and service requests, ensuring a complete and organized member history.
- Collaborated effectively with colleagues and other departments within the credit union to resolve complex member issues and ensure seamless member experiences.
- Participated in ongoing training and development programs to stay updated on industry trends, products, and services, enhancing overall job performance.
Mobile and Cellular Service Sales
OSL Retail services
07.2021 - 05.2022
- Responsible for managing inventory levels to ensure that needs are met for different times of the year to account for volume of customers.
- Provides excellent customer service to obtain referrals and repeat business.
- Respond to various and complex customer issues and provide appropriate resolutions.
- Maintain knowledge base of company products and services to support customers in an efficient and effective way.
- Train and coach fellow mobile sales coworkers to achieve their sales quota.
- Support multiple OSL location to ensure team sales quotas and goals are achieved.
Sales Team Leader
Elevation Consulting Group
01.2021 - 07.2021
- Provided coaching, mentoring, and immediate troubleshooting support to a team composed of over 15+ account managers.
- Oversaw different business development initiatives to improve the company’s monthly sales volume successfully.
- Responsible for management functions such as hiring, performance reviews, and coaching.
- Identified areas where continuous improvement can be applied, oversaw the implementation of the change, and measured the levels of improvement.
- Help oversee inventory control and procurement of job-related materials with higher management.
Sales Team Lead
Supreme Concepts
01.2019 - 01.2021
- Responsible for maintaining strong business relationships with established accounts ensuring client deliverables were obtained and implemented according to contract.
- One of the key liaisons between clients, vendors, and offsite affiliates.
- Responded to diverse client inquires/complaints and provided appropriate conflict resolutions.
- Managed projects related to business development and sales/commission bonuses.
- Created and delivered effective presentations throughout work week to ensure goals and expectations were met.
- Met and exceeded sale quotas.
Shift Supervisor
Ray’s Pizza and Italian Restaurant
06.2017 - 01.2019
- Independently provided customer service, order taking, cooking, cleaning, and made meal preparations for next day.
- Personally handled cash flow in/out of the store, and managed the accounting documents for owner.
- Open availability made possible for non-scheduled shifts and/or to handle inventory needs.
Education
General Studies Diploma Equivalency -
Grassfield High School
Chesapeake, VA06-2016
Skills
- Basic Computer Skills
- Proficient with Microsoft Office Suite
- Effective and clear communicator
- Government Contracts
- NAVSEA Standard Items
- Calibration
- Customer relations
- Risk management
- Project estimation and bidding
- Compliance monitoring
- Vendor relations
- Budgeting and forecasting
Timeline
Project Manager
Transcat, Inc.
12.2023 - 05.2026
Member Service Representative
Navy Federal Credit Union
05.2022 - 10.2023
Mobile and Cellular Service Sales
OSL Retail services
07.2021 - 05.2022
Sales Team Leader
Elevation Consulting Group
01.2021 - 07.2021
Sales Team Lead
Supreme Concepts
01.2019 - 01.2021
Shift Supervisor
Ray’s Pizza and Italian Restaurant
06.2017 - 01.2019
General Studies Diploma Equivalency -
Grassfield High School
Awards and Achievements
Recognized as over-performer at Transcat by CEO and awarded 100 RSUs for my contributions, Multiple award recipient as #1 Sales Agent for direct sales contractors by Verizon Telecommunications, OSL Quarter 3 Top Performer award recipient, Virginia Governor Silver Academic Achievement Award