Unity
IT Field Service Technician
Ascension Borgess Hospital
09.2023 - Current
Open To Work
Justin Hagerman
Battle Creek,MI
Timeline
Bachelor of Science - Game Programming And Development
Southern New Hampshire University
01.2023 - 11.2025
IT Specialist
Shiloh Industries Inc
01.2021 - 09.2023
Summary
Professional with strong background in game development, adept at crafting immersive and engaging player experiences. Skilled in game mechanics, level design, and narrative development. Known for effective team collaboration and adaptable to project needs. Focused on delivering high-quality results and driving project success.
Work History
IT Field Service Technician
Ascension Borgess Hospital
09.2023 - Current
- Diagnosed and resolved hardware and software issues for medical equipment across hospital departments.
- Provided on-site technical support to staff, ensuring minimal disruption to patient care operations.
- Collaborated with IT team to implement system upgrades, improving operational efficiency and reliability.
- Conducted preventive maintenance on critical systems, enhancing equipment uptime and performance.
- Trained new technicians on troubleshooting procedures and equipment handling best practices.
- Documented service requests and resolutions in ticketing system, maintaining accurate records for compliance audits.
- Assisted in inventory management of IT supplies, optimizing resource allocation for field service operations.
IT Specialist
Shiloh Industries Inc
01.2021 - 09.2023
- Provided technical support for hardware and software issues, ensuring minimal downtime.
- Assisted in system upgrades, enhancing performance and user experience.
- Collaborated with cross-functional teams to troubleshoot network connectivity problems.
- Developed and maintained documentation for IT processes and procedures.
- Executed regular system backups, ensuring data integrity and security compliance.
- Monitored system performance metrics, identifying areas for improvement and optimization.
- Trained staff on new software applications, improving overall proficiency across departments.
- Implemented IT policies and best practices, fostering a secure computing environment.
Software
Unreal Engine
Maya
Education
Bachelor of Science - Game Programming And Development
Southern New Hampshire University
Hooksett, NH 01.2023 - 11.2025
Work Preference
Work Type
Full TimeInternshipLocation Preference
RemoteOn-SiteHybridCertification
- Certified- Google cyber security
- Certified-Microsoft Generative AI learning
- Certified-CCNA
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Achieved summa cum laude at SNHU
- Achieved Honor role Every term from start to graduation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Windows administration
Remote support
Data backup and recovery
IT asset management
Network configuration
Help desk support
Software installation
Hardware installation
Wireless networking
IT documentation
Security protocols
Gaming design
Games development
Glitch and bug resolution
Game analytics analysis
Virtual reality development
Strong game design knowledge
Coding skills
Game prototypes
Troubleshooting and testing
Continuous learning mindset
Cross-platform development
Quality assurance testing
Effective communication
UI and UX design proficiency
Efficient project management
Networking and multiplayer
In-depth storytelling techniques
Team collaboration aptitude
Programming languages
Performance optimization techniques
Proficient 3D modeling
Audio design expertise
Player retention strategies
Project documentation
Artificial intelligence implementation
Overview
5
5
years of professional experience
3
3
years of post-secondary education