Justin Hall
San Diego,CA
Summary
Experienced IT Professional with over 20 years of experience. In-depth and technical expertise and skill in all architectures including but not limited to: AWS cloud architecture, systems architecture, service-oriented architecture. Possess extensive experience and skill in developing and implementing mobile solutions, big data, and business intelligence. With the ability, knowledge and skill to understand and implement future trends and the ability to drive innovation justifying technology investments that deliver improvements in current technology services and standards. Experience in the identification and analysis of emerging trends and applying state- of-the-art applications and technology to compliment the hybrid cloud.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Systems Analyst II
The Scripps Research Institute
La Jolla, CA
03.2013 - Current
- .Analyze complex business problems and determine methods to solve them with automated systems.
- Provide technical expertise in identifying, evaluating, and developing systems and procedures that are cost effective and meet user requirements.
- Configure system settings and options; plans and executes integration, and acceptance testing; and creates specifications for systems to meet business requirements.
- Designs details of automated systems; may provide consultation to users.
- May lead cross-functional linked teams to address business or systems issues.
- Performs analysis while assisting on complex issues related to bugs in production systems or applications, and collaborates with subject matter experts on issues.
- Adapts to significant changes and setbacks in order to manage pressure and meet deadlines independently.
- Manages individual project priorities, deadlines, and deliverables with minimal supervision.
- Communicates with project lead via email and direct conversation to make recommendations about overcoming impending obstacles.
- Collaborates with more senior Systems Analysts and/or business partners to document and present recommendations for improvements to existing applications and systems.
- Identifies test scenarios and/or cases, oversees test execution, and provides QA results to business.
- Determines which work tasks are most important for self and junior personnel, manages distractions, and independently deals with setbacks in a timely manner.
- Enhanced and reconstructed computer systems resulting in 50% increased efficiency for business end-users
- Performed system analysis, documentation, testing, implementation and user support for platform transitions.
Systems Administrator
Justin Hall, Ostendo Technologies
Carlsbad, CA
02.2012 - 03.2013
- Responsible for configuring, deploying, and maintaining infrastructure services in supporting semiconductor engineering environment.
- All Microsoft Windows system administration responsibilities.
- Implement and maintain operational and technical security controls while adhering to organization's security policies and procedures.
- Maintain various systems and applications across different platforms and departments.
- Ensure that all Company IT policies and compliance objectives are followed.
- Overseeing backup and recovery tasks, while implementing and maintaining best practice environments across different backup infrastructure.
- Documentation of Procedures and IT Systems.
- Ensure that IT system performance is as desired via fault monitoring to ensure reliability and availability across various platforms.
- Develop and implement effective IT strategies reporting directly to companies COO.
- Created patches and solutions to fix bugs in existing applications.
- Oversaw IT activities to maintain operations by maintaining laptops, tablets and PDAs for 200 users.
METOC, HELP DESK SUPPORT
METOC, SAIC
San Diego, CA
09.2010 - 02.2012
- Member of METOC Systems Knowledge Center (MSKC)/Joint Systems Support Knowledge Center (JSSKC) technical support team.
- Worked on assignments that were moderately complex in nature where judgment is resolving problems and making routine recommendations.
- Followed standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
- Documented trouble calls with or operations support center with required follow-up until problem resolution.
- Provided updates to a database of trouble tickets and accumulated data for effective problem resolution statistics.
- Used knowledge-based systems for creating and transferring of knowledge to coworkers.
- Interfaced with customers and was responsible for technical communication with management/other sites.
- Ensure only authorized personnel are permitted entry into classified workspace Conduct security checks on classified equipment and storage.
- Provide phone and email support for issues with Meteorological and Oceanographic Joint Systems to Department of Defense personnel at 150+ remote sites.
- Document trouble calls with operations support center with required follow-up until problem resolution.
- Provide updates to Remedy database and accumulate data for effective problem resolution statistics.
- Ensure only authorized personnel are permitted entry into classified work-spaces.
- Perform daily inventory checks of all classified materials and ensure full accountability.
Tech Support Analyst II
Prescription Solutions/United Health Care, UnitedHealth Group
San Marcos, CA
09.2006 - 09.2009
- Health Care Groups computer user community.
- Supported 500 plus users.
- This included installations, upgrades, computing problem resolution, and diagnosis of issue severity, printer issues, data recovery, and project implementation.
- Held multifaceted responsibilities to configure, install, and administer network infrastructure and telecommunications systems.
- Worked with our department head to develop, document, and maintain our asset management program which allowed our company to better track, identify, and value assets throughout our organization.
- Worked independently on special projects such as building training rooms for new employees.
- Provided technical assistance for multiple departments and served as our key contact for network solutions.
- Specialized in remote configurations and laptop and desktop computer support.
- Used Altiris tools and HP Service Desk ticketing system to image new computers, deploy software packages and document their progress.
- Supplied local PC configuration and remote PC configuration process for employees in other states.
- Solely responsible for new employees configurations and life-cycle hardware tracking tools.
- Key contact for troubleshooting support issues in regards to local and remote computer needs.
- Used coordination and planning skills to achieve results according to schedule.
- Oversaw daily operations to ensure high levels of productivity.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative
Marine Corps, Syncrotech Software Corporation
Camp Pendleton South, CA
09.2005 - 09.2006
- Key help-desk team member and supported over 300 local and remote users with all desktop computer problems.
- Liaison between customers, suppliers, and other technical groups to resolve network and hardware problems.
- Set up, install and troubleshoot PC computers, including software installation and Blackberry PDA support.
- Maintained records of help-desk calls in our online system and prepared monthly reports that categorized calls and helped our department to better utilize its staff.
- Provided network backup support - user accounts, storage backup/recovery, assisted with server upgrades, and managed IT security and printer queue management.
- Provided PC engineering support - major new applications and upgrades, security software, etc.
Network Administrator/Computer Technician
United States Marine Corps Supply Battalion S6
Camp Pendleton South, CA
02.1999 - 09.2005
- Installed operated and maintained Local Area Networks (LAN) and Wide Area Networks (WAN) for over 300 users to enable command and control.
- Routing/switching configuration, premise wiring, installation of network components.
- Established technical control sites, conduct fault analysis, circuit testing and end to end troubleshooting.
- Conducted routine network monitoring and quality of service to maintain adequate bandwidth utilization in support of communication networks and data services.
- Maintained records on activation/deactivation of communications links and maintenance actions performed.
- Created email accounts, installed computer hardware and software and networking, and led any special projects that arose.
Education
Some College (No Degree) - Unix System Administration
University of California Extension - San Diego
La Jolla, CAA.S - COMPUTER INFORMATION SYSTEMS
College of The Desert
Palm Desert, CA2012
High School Diploma -
E.B. Erwin High School
Birmingham, AL1998
Skills
- Computer Skills
- Self-Motivated
- Conflict Resolution
- Decision Making
- Problem-Solving
- Organization and Time Management
- Interpersonal Communication
- Technical Analysis
- Linux
- Azure
- Windows
- Group Management
- Oral And Written Communication
- Server
- Network Architecture And Design
- Operating Systems
Additional Information
- Honors & Awards , Global War on Terrorism Expeditionary Medal Global War on Terrorism Service Medal 1 Marine Corps Good Conduct Medal 2 Presidential Unit Citation, Navy Sea Service Deployment Ribbon National Defense Service Medal Justin Hall - page 5
Certification
- UNIX System Administration Training - 2014
Timeline
Systems Analyst II
The Scripps Research Institute
03.2013 - Current
Systems Administrator
Justin Hall, Ostendo Technologies
02.2012 - 03.2013
METOC, HELP DESK SUPPORT
METOC, SAIC
09.2010 - 02.2012
Tech Support Analyst II
Prescription Solutions/United Health Care, UnitedHealth Group
09.2006 - 09.2009
Customer Service Representative
Marine Corps, Syncrotech Software Corporation
09.2005 - 09.2006
Network Administrator/Computer Technician
United States Marine Corps Supply Battalion S6
02.1999 - 09.2005
Some College (No Degree) - Unix System Administration
University of California Extension - San Diego
A.S - COMPUTER INFORMATION SYSTEMS
College of The Desert
High School Diploma -
E.B. Erwin High School