Justin Hall
Summary
Dynamic Product Support Supervisor with a proven track record at Wheeler Machinery, excelling in workflow optimization and team motivation. Leveraged mechanical aptitude and exceptional organizational skills to enhance operational efficiency and safety, achieving significant improvements in team productivity and customer satisfaction. Expert in employee supervision and technical troubleshooting, fostering a culture of continuous improvement and professional development.
Overview
14
14
years of professional experience
Work History
Product Support Supervisor
Wheeler Machinery
11.2022 - Current
- Approved labor in Service Link and Paylocity, ensuring accurate and timely payroll processing.
- Managed various Wheeler and CRC spreadsheets to track workflow, enhancing operational efficiency.
- Held daily safety and WIP meetings department-wide, fostering a culture of safety and continuous improvement.
- Monitored Tyfoom for missed training sessions and coordinated with team leaders to address gaps.
- Inspected holding area for overnight component arrivals, ensuring timely processing.
- Conducted meetings with team leaders to discuss current workload and job status, facilitating effective communication.
- Proofed estimates for SOG personnel and compiled estimates for customer approval, ensuring accuracy and client satisfaction.
- Compiled additional charges for exchange jobs and managed billing processes.
- Provided mentoring and guidance for technicians and team leaders, promoting professional development.
- Delivered safety guidance for technicians, maintaining a safe working environment.
- Assisted team leaders as necessary, supporting team cohesion and productivity.
- Opened work orders/segments and created job paperwork, streamlining administrative processes.
- Tracked WIP and associated jobs, ensuring timely project completion.
- Scheduled technicians and managed workflow, optimizing resource allocation.
- Attended meetings as required, representing the department's interests.
- Created parts lists and consulted with S&OP teams, ensuring accurate inventory management.
- Performed Contamination Control walks, maintaining high standards of cleanliness and safety.
- Collaborated with Parts Expediter on parts issues, resolving supply chain challenges.
- Assisted with job closing, ensuring all tasks were completed satisfactorily.
- Communicated with Service Advisor on job status and scheduling, ensuring client expectations were met.
- Managed Dyno scheduling, optimizing equipment usage.
- Oversaw repair and maintenance items, ensuring operational readiness.
- Coordinated with Exchange department on current workflow and TRD, facilitating smooth operations.
- Liaised with Parts team on various parts issues, ensuring timely resolution.
- Monitored BI Tool for miscellaneous charges and cost center performance, providing actionable insights.
- Communicated with machine shop on machining priorities and workflow, ensuring alignment with production goals.
- Created and adjusted CRC SOPs as necessary, maintaining up-to-date procedures.
- Completed employee performance appraisals, providing constructive feedback and recognition.
- Ordered parts as necessary, ensuring availability of required materials.
Power Systems Field Service Technician
Wheeler Machinery
04.2021 - 11.2022
- Performed troubleshooting and repair on Caterpillar spark ignited and compression ignition engines and generator sets
- Performed troubleshooting and repair on Non-Caterpillar compression ignition engines and generator sets.
- Performed PM and schedules services on all makes of generator sets.
- Performed in-frame overhauls of Caterpillar compression ignition and spark ignited engines.
- Conducted safe work and was accident free during entire time of field service tenure.
Service Team Leader/Technical Service Analyst
Wheeler Machinery
10.2019 - 04.2021
- Responsible for training new and veteran technicians in engine reconditioning processes.
- Responsible for training new and veteran technicians in radiator repair processes.
- Performed daily safety meetings and scheduled several technicians daily.
- Provided technical assistance to CRC engine personnel.
- Responsible for ensuring accuracy of parts list and all appropriate paperwork and documentation of disassembled engines and radiators.
- Conducted all work safely and was accident free.
Shop Service Technician
Wheeler Machinery
01.2011 - 10.2019
- Assembled all current and legacy Caterpillar compression ignition and spark ignited engines ranging from C3.3 to G3616.
- Adhered to Caterpillar Contamination Control Guidelines.
- Followed established Wheeler Machinery and Caterpillar disassembly and assembly guidelines.
- Conducted safe work and was accident free.
Education
High School Diploma -
Cyprus High
Magna, UT04-2006
Skills
- Team motivation
- Staff training and development
- Workflow optimization
- Proactive approach
- Results-driven mindset
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Organizational skills
- Decision-making
- Employee supervision
- Documentation and recordkeeping
- Team management
- Team building
- Task delegation
- Technical troubleshooting
- Mechanical aptitude
- Training and mentoring
- Electrical troubleshooting
- Safety assessment
- Work order management
Timeline
Product Support Supervisor
Wheeler Machinery
11.2022 - Current
Power Systems Field Service Technician
Wheeler Machinery
04.2021 - 11.2022
Service Team Leader/Technical Service Analyst
Wheeler Machinery
10.2019 - 04.2021
Shop Service Technician
Wheeler Machinery
01.2011 - 10.2019
High School Diploma -
Cyprus High
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