JUSTIN HAMLIN
Aliso Viejo,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
12
12
years of professional experience
Work History
HELP DESK / BRANCH SUPPORT
Fairway Independent Mortgage Company
01.2016 - Current
- Maintained friendly and professional customer interactions.
- Trained new hires on customer service policies and procedures.
- Assisted customers with banking needs and inquiries.
- Educated customers on online banking and mobile banking applications.
PROCESSOR/LOAN OFFICER
Nationwide Fair Lending
01.2014 - 01.2016
- Developed strong relationships with customers through high levels of customer service.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Submitted loan applications to underwriter for verification and recommendations.
- Collaborated with other departments to promptly process loan applications.
SALES COORDINATOR/JR
PACIFIC UNION FINANCIAL
01.2012 - 01.2014
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
- Improved productivity by increasing customer communication and responding to feedback.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
LOAN OFFICER
Journey Financial
01.2012 - 01.2013
- Developed strong relationships with customers through high levels of customer service.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Collaborated with other departments to promptly process loan applications.
Skills
- Microsoft Windows
- Conflict Resolution
- Monitoring
- Professional Telephone Demeanor
- Strong Analytical and Problem-Solving Skills
Timeline
HELP DESK / BRANCH SUPPORT
Fairway Independent Mortgage Company
01.2016 - Current
PROCESSOR/LOAN OFFICER
Nationwide Fair Lending
01.2014 - 01.2016
SALES COORDINATOR/JR
PACIFIC UNION FINANCIAL
01.2012 - 01.2014
LOAN OFFICER
Journey Financial
01.2012 - 01.2013
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