Justin Hardesty
Dearborn Heights,Michigan
Summary
Versatile service technician, skillful in troubleshooting with top-notch repair knowledge and technical expertise. Accustomed to reviewing highly technical documentation to assess scope and develop repair strategy. Focused, reliable and results-driven with good safety records and attention to detail.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Field Service Technician
Q Corporation
Las Vegas , Nevada
06.2013 - Current
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Managed on-site and off-site installation, repair, maintenance and test tasks.
- Followed safety procedures to avoid injuries in field.
- Discussed and recommended service options with customers and explained costs involved.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical and electrical systems.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
- Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
- Maintained company field response vehicle stocked with repair and replacement parts.
- Worked frequently with mechanical and plumbing systems to complete knowledgeable inspections and skilled repairs.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Managed maintenance activities, supervised staff and inspected equipment.
- Adhered to established procedures for inspection of belts, drives and motors, performing needed maintenance.
Operations Manager
JRV Consulting
Taylor , Michigan
10.2011 - 04.2013
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Partnered with vendors and suppliers to effectively manage and budget.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Owner
Self-Employed
Livonia, Michigan
10.2003 - 08.2012
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Created and monitored promotional approaches to increase sales and profit levels.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
Education
High School Diploma -
Schoolcraft College
Livonia, MISkills
- Technical Analysis
- Customer Service
- MS Office
- Calibrating Systems
- Work Order Management
- Device Calibration
- Reading Wiring Diagrams
- Heavy Lifting
- Electrical Troubleshooting
- Service Quality
- Relief Valves
- Valid Driver's License
- Verbal and Written Communication
- Multiple Priorities Management
- System Installation
- Installation and Repair
- Time Management
- Inventory Management
- Professional and Courteous
- System Layouts
- Reading Comprehension
- Accountability and Work Ethic
- Team Meetings
- Preventative Maintenance
- Onsite Visits
- Equipment Knowledge
- Field Consulting
- Hazard Prevention
- Equipment Replacement
- Equipment Rebuilding
- HVAC and Refrigeration Systems
Certification
EPA Universal
Timeline
Field Service Technician
Q Corporation
06.2013 - Current
Operations Manager
JRV Consulting
10.2011 - 04.2013
Owner
Self-Employed
10.2003 - 08.2012
High School Diploma -
Schoolcraft College
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