Summary
Overview
Work History
Education
Skills
Timeline
Generic

Justin Harmon

Helena,AL

Summary

Accomplished Sales and Customer Success Professional Specializing in Face to Face, Telephone, and Online Auto Sales Brings a proven track record of success in the Auto Sales Industry, both face to face and online. Knowledgeable and dedicated customer service professional with a deep understanding of identifying my customers’ needs and using a consultative sales approach to bring the most value to my customers’ decision-making process..

Overview

6
6
years of professional experience

Work History

Automotive Sales Professional

Driver's Way
12.2024 - Current
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Closed sales by overcoming objections, asking for sales, negotiating products, and completing purchase contracts,
  • Completed registration paperwork and sales documentation.
  • Identified opportunities to cross-sell and upsell loan products to customers.
  • Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.

Customer Advocate/Market Operations

Carvana
01.2023 - 12.2024
  • Work together with the Lot Advocate team to monitor vehicle condition, make sure standards are met, and report any problems or irregularities via the appropriate channels.
  • Discussed delivery expectations with the client and made sure all necessary paperwork was prepared to facilitate a more seamless delivery process. Comprehensive details regarding the state of the car they chose and my estimated time of arrival.
  • Monthly and quarterly meetings with leadership were held to discuss my performance and identify areas for improvement. Discussed methods to enhance our procedures in order to give customers a better experience.
  • Gave the customer appropriate post-sale expectations regarding how to maintain their new car and walked them through the purchase paperwork, including when and where to register it.
  • Assisted management in training and onboarding new employees for our department, teaching them how to properly load both an automatic and manual transmission vehicle, as well as how to drive the single-car hauler safely and defensively.

Store Manager

Pharaoh Vape & Phone Repair
05.2023 - 10.2023
  • Maintained storefront to ensure customers could shop in a clean and friendly environment.
  • Built a schedule each week to maintain store productivity.
  • Solely in charge of hiring new employees & terminating one's that were not matching company standard.
  • Forwarded any storefront billings to the proper channels to ensure that the business could proceed as usual.
  • Collaborated with owners as well as other managers to report weekly statistics and prospect future goals.

Sales Associate (Experience Guide)

EchoPark Automotive
11.2021 - 03.2023
  • Responsible for driving new business through our online sales platform.
  • Consistently meeting and exceeding monthly sales targets.
  • Developed and implemented sales strategies that resulted in higher profit margins and revenue.
  • Closed sales by overcoming objections and negotiating with customers.
  • Used online resources to build a pipeline of business by outbound calling efforts.
  • Collaborated with service department to ensure customer satisfaction and repeat business.

Assembly Technician

Performance Architectural
02.2021 - 11.2021
  • Responsible for general assembly work and responsible for producing the highest quality of work.
  • Inspect all work for quality and compliance with design standards.
  • Maintained accurate stock levels, counted parts and requested additional supplies.
  • Worked directly with QC personnel to identify and correct defects.
  • Performed assembly of products according to specifications and instructions.

Sales Associate, Pre-Owned

Tameron Honda
05.2019 - 01.2021
  • Consistently meeting and exceeding monthly sales targets.
  • Closed sales by understanding customer needs and overcoming objections, negotiating and asking for the business.
  • Prepared and processed sales paperwork, such as purchase agreements, finance applications and CRM profile.
  • Effectively communicated finance options and terms.
  • Accompany customers on test drives, asking strategic questions to better understand customers' wants and needs.

Education

High School Diploma - General Studies

Helena High School
Helena, AL
05-2017

Skills

  • Professional appearance
  • Sales strategy development
  • Finance
  • Warranty sales
  • Upselling and cross selling
  • Follow-up skills
  • Building rapport
  • Lead follow up
  • Customer service

Timeline

Automotive Sales Professional

Driver's Way
12.2024 - Current

Store Manager

Pharaoh Vape & Phone Repair
05.2023 - 10.2023

Customer Advocate/Market Operations

Carvana
01.2023 - 12.2024

Sales Associate (Experience Guide)

EchoPark Automotive
11.2021 - 03.2023

Assembly Technician

Performance Architectural
02.2021 - 11.2021

Sales Associate, Pre-Owned

Tameron Honda
05.2019 - 01.2021

High School Diploma - General Studies

Helena High School

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