Justin Harper
Danville,VA
Summary
Dynamic professional with a proven track record at Good Year Tire & Rubber Company, excelling in inventory management and team coordination. Adept at enhancing production efficiency and employee performance through effective training and communication. Skilled in logistics operations and committed to delivering exceptional customer service while driving operational success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Shift Leader
Good Year Tire & Rubber Company
Danville, VA
06.2018 - 03.2025
- Maintained production efficiency while providing break relief for operators.
- Managed trucking and storage traps to ensure smooth operations.
- Coordinated product bookings to optimize inventory management.
- Facilitated operator rotations during breaks to sustain workflow.
- Monitored employee performance and provided feedback for improvement.
- Conducted regular meetings with team members to discuss upcoming events or changes in policy and procedures.
- Performed regular cycle counts to ensure accurate inventory management.
- Assisted in training new employees on logistics procedures and policies.
- Tracked shipments utilizing various tracking systems such as EDI.
Customer Service Representative
Teleperformance
Danville, VA
01.2015 - 05.2018
- Engaged customers through personalized interactions to identify needs and recommend Apple products.
- Delivered impactful product demonstrations, highlighting features tailored to individual preferences.
- Educated customers on AppleCare, financing options, and trade-in programs for informed decisions.
- Provided troubleshooting assistance and basic technical support to enhance overall customer experience.
- Maintained current knowledge of Apple’s latest innovations and product updates.
- Collaborated with team members to meet store-wide sales and customer service objectives.
- Processed transactions efficiently to ensure seamless checkout experiences.
- Participated in training sessions focused on enhancing communication and interpersonal skills.
Machine Operator
IKEA industry
Danville, VA
09.2011 - 02.2015
- Operated outfeed machine to efficiently lay boards on production floor using forklift.
- Utilized RF scanner technology while moving stock within facility in order to maintain accurate inventory levels.
- Inspected loads prior to lifting to determine weight distribution and stability.
- Monitored warehouse aisles to prevent collisions with pedestrians or other equipment.
- Reported equipment damages and malfunctions promptly to supervisor and manager.
Education
High school diploma or GED - N/a
George Washington High School
Danville, VA06.2006
College - Electrical Engineering
Danville Area Community College
Danville, VASkills
- Power generation
- Inventory management
- Performance monitoring
- Team coordination
- Logistics operations
- Technical support
- Customer relationship management
- Sales strategy
- Employee training
- Problem solving
- Time management
- Leadership development
- Shift paperwork completion
- Follow-up procedures
- Verbal and written communication
- Employee scheduling
- Embedded systems programming
- Microsoft Office proficiency
- Circuit analysis and design
- Analytical problem-solving
- Project management and teamwork
- Control systems automation
- Technical documentation
- Electrical safety compliance
- Excel expertise
- Transmission operations
- Data entry skills
- Production management
- Customer service excellence
- Distribution logistics
- Electrical simulation tools usage
- Interpersonal communication skills
- Forklift operation for production tasks
- English proficiency
- Signal processing expertise
- Team collaboration
Certification
- Forklift Certification June 2018 to Present Goodyear certified Forklift Operator
- osha safety certificate
- Industrial skills
Affiliations
- team lead 2 years
- perfect attendance 2 years
Timeline
Shift Leader
Good Year Tire & Rubber Company
06.2018 - 03.2025
Customer Service Representative
Teleperformance
01.2015 - 05.2018
Machine Operator
IKEA industry
09.2011 - 02.2015
High school diploma or GED - N/a
George Washington High School
College - Electrical Engineering
Danville Area Community College