Justin Harrison
Tennessee Colony,TX
Summary
Hardworking Account Manager with 18 years of experience working directly with clients to service accounts. Expert at communication and applying targeted salesmanship techniques to achieve sales goals. Successful at increasing revenue with new accounts while maintaining relationships with existing ones.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Southeast Account Manager
Baker Hughes Inc
Tennessee Colony, TX
01.2020 - Current
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Created comprehensive reports on account performance and presented them to senior management.
- Conducted market research to identify potential customers.
- Analyzed client data and identified opportunities for growth.
- Managed multiple accounts simultaneously while meeting deadlines.
- Developed strategies to increase revenue from existing accounts.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Presented product features and advantages to potential customers during sales meetings.
- Collaborated with marketing team to develop promotional materials for clients.
- Maintained accurate records of all customer interactions in the CRM system.
- Generated leads through cold calling activities.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Built and maintained productive relationships with customers and internal partners.
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed successful customer relationships and quickly resolved service requests to increase sales.
Field Operations Manager
Baker Hughes Inc
Midland, Texas
02.2018 - 01.2020
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Monitored progress by establishing plans, budgets and measuring results.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Created effective business plans to focus strategic decisions on long-term objectives.
Field Operations Manager
Baker Hughes Inc
Victoria, Texas
03.2013 - 02.2018
- Conducted regular staff meetings to ensure efficient workflow and compliance with safety regulations.
- Developed and monitored field operations budget, ensuring that financial goals were met.
- Ensured effective communication between field personnel and corporate office.
- Assessed operational performance of field employees and provided feedback for improvement.
- Monitored inventory levels in the field and coordinated restocking efforts when needed.
- Provided technical assistance to field personnel as required.
- Analyzed customer data to identify trends and areas needing improvement.
- Coordinated the implementation of new policies, procedures, and processes across all field locations.
Account Manager
Baker Hughes Inc
Williamsport, PA
01.2011 - 03.2013
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Created comprehensive reports on account performance and presented them to senior management.
- Conducted market research to identify potential customers.
- Analyzed client data and identified opportunities for growth.
- Managed multiple accounts simultaneously while meeting deadlines.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
Field Specialist
Baker Hughes Inc
Carthage, Texas
01.2006 - 01.2011
- Developed and maintained relationships with clients by providing timely and professional service.
- Resolved customer issues in a timely manner while maintaining high quality standards.
- Ensured compliance with safety regulations when performing work onsite at customer locations.
- Maintained accurate records of all activities performed onsite including repair orders and parts used.
- Participated in meetings with other departments to discuss product issues or customer feedback.
- Collaborated with engineering teams during product development lifecycle to ensure design meets requirements.
- Followed up with customers after completion of work order to ensure satisfaction with services provided.
Education
Diesel Equipment Technology - Heavy Truck
Texas State Technical College - Waco
Waco, TX12-2003
High School Diploma -
Palestine High School
Palestine, TX05-1999
Skills
- Business Development
- Complaint Management
- Customer training
- Account development
Certification
- Diesel Technology Certificate
Accomplishments
- Multiple monthly Million Dollar Man Sales Awards from 2006- Current
- Multiple Safety Awards from 2006-Current
- Multiple Record Run Awards from 2006-Current
- Five, Ten and Fifteen Year Employment Awards
Timeline
Southeast Account Manager
Baker Hughes Inc
01.2020 - Current
Field Operations Manager
Baker Hughes Inc
02.2018 - 01.2020
Field Operations Manager
Baker Hughes Inc
03.2013 - 02.2018
Account Manager
Baker Hughes Inc
01.2011 - 03.2013
Field Specialist
Baker Hughes Inc
01.2006 - 01.2011
Diesel Equipment Technology - Heavy Truck
Texas State Technical College - Waco
High School Diploma -
Palestine High School
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