Justin Harshman

Part Sales Associate

Jackson Group Peterbilt/ Peterbilt of Wyoming

09.2006 - Current

Coordinated with service department staff to ensure timely delivery of required parts for repairs or installations.
Utilized computer systems proficiently for order processing, inventory management, and reporting purposes. Competant in the following: Cat SIS 2.0, Cummins Quickserve, CDK and Acuterm Billing platforms, Automann parts look up, and Paccar Webecat.
Inspected parts for defects, removing damaged parts, and replacing with new ones.
Assisted customers in finding appropriate parts promptly.
Ensured accurate record-keeping of invoices and transactions for smooth internal operations.
Participated in ongoing professional development courses related to the automotive industry, enhancing expertise as a Parts Sales Associate.
Provided exceptional customer service, resulting in repeat business and positive word-of-mouth referrals.
Ordered parts from various distributors to fulfill demands.
Conducted cash handling, credit card transactions, and register closeout at end of business day.
Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
Reached out to vendors outside usual network to find parts not available from traditional sources.
Maintained extensive understanding of common problems and methods for repair.
Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
Processed customer orders accurately and timely, improving overall satisfaction rates.
Regularly reviewed competitors'' offerings in order to stay abreast of market trends and adjust pricing strategies accordingly.
Increased parts sales by effectively recommending appropriate products to customers based on their specific needs.
Responded promptly to phone inquiries regarding available parts or order status, providing excellent communication at all times.
Stayed current on industry trends and new product offerings, sharing knowledge with colleagues for continuous improvement.
Organized promotional events to showcase new products, driving increased interest from potential clients.
Handled returns and exchanges professionally, resolving issues quickly to maintain customer satisfaction.
Assisted in the training of new hires, contributing to a knowledgeable and efficient workforce.
Ordered parts for customers, repair shops and service department for use in heavy duty trucks.
Organized parts storage and stocked inventory according to established guidelines.
Researched vehicles and parts via physical catalogs and electronic means.
Maintained clean and neat parts counter and sales floor.
Trained and mentored junior employees on regulations, best practices, and performance strategies.
Adhered to company guidelines for performance and compliance.
Completed sales and service documentation for customer and business records and provided receipts of purchase.
Advised customers on substitution or modification of parts to replace original manufacturer parts.
Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.

Summary

Overview

Work History

Part Sales Associate

Education

Avation -

Skills

Timeline

Part Sales Associate

Avation -

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