Justin Hart
Soddy Daisy,TN
Summary
Diligent Customer Service Specialist skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Overview
17
17
years of professional experience
Work History
Customer Support Specialist
Risetek Global
04.2022 - Current
- New York booting agent that would assist customer in the process of submitting documents setting up payment plans and taking payment for the removal of boot when accumulating over 350$ in tickets
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Suspend towing, assisting in teams chat with other agents, queuing for vehicles to be towed, and working high volume of emails all while being in calls.
Wheeled Vehicle Mechanic
Us Army Reserves
Chattanooga, TN
06.2013 - 06.2022
- Handled repair work and maintenance to keep vehicles functional.
- Troubleshot vehicle faults and successfully operated heavy diesel equipment such as Wrecker and FMTV.
- Hotel-8 Vehicle recovery lead Wrecker operator tasked for all vehicle recovery and repair at unit.
Customer Support Specialist
Republic Parking
10.2019 - 04.2022
- New York booting agent that would assist customer in the process of submitting documents setting up payment plans and taking payment for the removal of boot when accumulating over 350$ in tickets
- After becoming CSR level 2 I learned 19 different job skills for all of America, Canada, and Europe all locations having different scripts or procedures.
- Answered constant flow of customer calls with minimal wait times.
Assistant Store Manager
Circle K
Hixson, TN
01.2017 - 10.2019
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Security Guard
US Security Associates
Chattanooga, TN
08.2016 - 01.2017
Assistant Store Manager
Family Dollar
Soddy, TN
10.2014 - 08.2016
Customer Service Representative
McDonald's
Mcdonalds
07.2012 - 12.2012
Education
High School Diploma -
Soddy Daisy High School
Soddy Daisy, TN2013
Skills
- Basic IT Support
- Help Desk Support
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Computer Proficiency
- Skilled in Microsoft Office
- Team-Oriented and Cooperative
Timeline
Customer Support Specialist
Risetek Global
04.2022 - Current
Customer Support Specialist
Republic Parking
10.2019 - 04.2022
Assistant Store Manager
Circle K
01.2017 - 10.2019
Security Guard
US Security Associates
08.2016 - 01.2017
Assistant Store Manager
Family Dollar
10.2014 - 08.2016
Wheeled Vehicle Mechanic
Us Army Reserves
06.2013 - 06.2022
Customer Service Representative
McDonald's
07.2012 - 12.2012
High School Diploma -
Soddy Daisy High School
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