Summary
Overview
Work History
Education
Skills
Timeline
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Justin Hartline

Conyers,Georgia

Summary

Dynamic Personal Assistant with a proven track record at The Lockton Family, excelling in time management and client relations. Recognized for enhancing executive productivity through meticulous organization and proactive problem-solving. Skilled in travel coordination and maintaining confidentiality, I consistently foster positive relationships, ensuring seamless operations and client satisfaction.

Professional assistant with experience in managing executive schedules, coordinating meetings, and handling confidential information. Strong focus on team collaboration and achieving results. Reliable in adapting to changing needs and trusted for efficiency. Skills include calendar management, travel arrangements, and effective communication. Known for organizational skills and proactive problem-solving.

Overview

23
23
years of professional experience

Work History

Personal Assistant

The Lockton Family
01.2018 - 02.2024
  • Maintained appropriate filing of personal and professional documentation.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Improved time management of the executive through effective prioritization and organization of tasks.
  • Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
  • Displayed absolute discretion at handling confidential information.
  • Aided executive in personal tasks such as scheduling appointments or running errands when needed.
  • Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
  • Coordinated events and functions with attention to detail ensuring successful execution.
  • Used discretion when handling confidential information.
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
  • Accomplished project deadlines by assisting with task completion whenever required.
  • Kept detailed track of household and maintenance inventory and schedules.
  • Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
  • Facilitated smooth office operations by managing supplies inventory and overseeing maintenance requests.
  • Supported executive in achieving goals by proactively anticipating needs and addressing concerns promptly.
  • Provided research assistance on various projects, leading to informed decisions based on accurate information.
  • Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
  • Monitored expenses closely, maintaining an organized filing system for easy access to financial records.
  • Maintained confidentiality, handled sensitive information with discretion and integrity.
  • Improved organizational culture, initiated wellness program that promoted work-life balance.
  • Facilitated smoother daily operations by promptly addressing and resolving administrative issues.
  • Enhanced executives' public image, coordinated logistics for public speaking engagements and press interviews.
  • Bolstered executive decision-making, conducted preliminary research on potential business ventures.
  • Reduced operational costs, negotiated with vendors to secure competitive rates for office supplies.
  • Streamlined communication, acted as primary point of contact between executives and internal/external stakeholders.
  • Increased efficiency with organization of travel itineraries, ensuring seamless business trips.
  • Reinforced brand consistency, oversaw updates to company website and social media profiles.
  • Reduced missed opportunities, diligently monitored emails and responded to time-sensitive requests.
  • Enhanced executive productivity by managing complex calendars and scheduling high-level meetings.
  • Boosted team morale, organized team-building activities that fostered positive work environment.
  • Facilitated project completion, coordinated with cross-functional teams to meet deadlines.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
  • Participated in team meetings and staff training sessions.
  • Maintained entire family's schedule and organized events.
  • Provided emotional support and companionship to clients.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Helped clients to maintain independence and quality of life.
  • Facilitated transportation to and from appointments.
  • Coordinated appointments with medical professionals.
  • Developed and implemented activities to improve clients' quality of life.
  • Developed and implemented individual care plans tailored to needs of each client.
  • Liaised with key accounts to deliver targeted administrative household support.

Equine Specialist

Hunkapi Equine Program
08.2017 - 09.2019
  • Enhanced horse performance by implementing customized training programs tailored to individual needs.
  • Established partnerships with reputable vendors to secure high-quality products necessary for maintaining optimum equine health at competitive prices.
  • Organized local equestrian events to promote community engagement and showcase the accomplishments of our equine athletes.
  • Developed a loyal client base by consistently exceeding expectations in terms of horse care, training results, and overall customer service.
  • Collaborated with veterinarians to develop optimal nutrition plans, improving overall health and well-being of the horses.
  • Delivered engaging presentations at industry conferences, sharing knowledge on best practices related to equine care and training techniques.
  • Developed strong relationships with clients through excellent communication skills and regular progress updates on their horses'' training achievements.
  • Trained horses for various disciplines such as dressage, show jumping, and eventing, leading to successful competition outcomes.
  • Streamlined stable operations through effective management, resulting in a clean and organized work environment.

Casual Server. Fine Dinning Server Lobby Bartender

Ritz-Carlton Lake Occone
04.2010 - 09.2014
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Fine Dining Server, Banquet Captain

Athens Country Club
04.2001 - 03.2014
  • Suggested wine pairings to go with specific menu items.
  • Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
  • Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
  • Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
  • Worked closely with the sommelier to provide personalized wine selections based on guests'' tastes and meal choices.
  • Fostered a welcoming atmosphere by greeting each guest warmly upon arrival and thanking them genuinely upon departure.
  • Maximized upselling opportunities by promoting daily specials or premium menu items without being overtly salesdriven.
  • Managed sections for smooth flow of guests and orders.
  • Upheld strict cleanliness standards, adhering to food safety guidelines and maintaining an immaculate dining area.
  • Trained new servers on fine dining etiquette and company standards, improving overall team performance.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Reduced call resolution time through efficient problem-solving and communication skills.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Education

High School Diploma -

Salem High School
Conyers, GA
06-1999

Skills

  • Time management
  • Multitasking and organization
  • Customer service
  • Strong work ethic
  • Strong communication skills
  • Creative thinking capacity
  • Strong problem solver
  • Attention to detail
  • Dedicated team player
  • Detail-oriented mindset
  • Time management expertise
  • Exceptional organization
  • Valid Driver's license
  • Commitment to quality and service
  • Errands
  • Professional and mature
  • Advanced interpersonal skills
  • Efficient note-taking
  • Complex Problem-solving
  • Resourceful
  • Discretion and confidentiality
  • Social media savvy
  • Flexible schedule
  • Client satisfaction
  • Client relations
  • Meticulous attention to detail
  • Travel coordination
  • Food service background
  • Guest relations
  • Vendor relationship management
  • Clean driving record
  • Staff collaboration
  • Staff motivator
  • Transporting clients
  • Call screening
  • Public relations background
  • Chauffeuring
  • Developing menus
  • Compensation and benefits

Timeline

Personal Assistant

The Lockton Family
01.2018 - 02.2024

Equine Specialist

Hunkapi Equine Program
08.2017 - 09.2019

Casual Server. Fine Dinning Server Lobby Bartender

Ritz-Carlton Lake Occone
04.2010 - 09.2014

Fine Dining Server, Banquet Captain

Athens Country Club
04.2001 - 03.2014

High School Diploma -

Salem High School

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Justin Hartline