Microsoft Office
Justin Harvey
Information Technology Specialist
Austin,TX
Summary
Independent and motivated Sales Engineer with proven track record of building and growing sales territories in competitive environments. Dedicated to building rapport and maintaining loyal customer relationships through understanding needs and creating individual solutions. Offering deep technical acumen with strong communication skills to help customers understand product offerings.
Detail-oriented Content Creator with extensive knowledge of presentations and both written and verbal communication. Committed to unique and aesthetically pleasing content with a talent for adapting to changing markets. Successful at posting frequently and using content management systems.
Passionate Trainer with extensive knowledge of SaaS and telematics with proven success working in B2B sales as well as internal training. Devoted to long-lasting and comprehensive results for every client.
Overview
3
3
Languages
4
4
years of post-secondary education
12
12
years of professional experience
Work History
Content Creator
Twitch
Austin, TX
02.2020 - Current
Managed to entertain viewers and interact with a worldwide audience. Create programs to encourage subscribers, and bring in brands for paid promotions.
Knowledgeable about cinematic procedures, as well as the latest technologies, editing software, cameras and microphones. Possesses superb interpersonal skills and problem solving abilities. Excels at concept development and delivering compelling stories.
- Strong graphic and visual sense
- Leadership
- Fast Learner
- Collaborative
- Multi-tasker
- Self-starter
- Digital video production process
- Sound editing
- Thrives under pressure
- Valid passport
- Flexible schedule
Technical Sales Engineer
Synovia Solutions
Indianapolis, IN
03.2015 - 02.2020
Collaborate with team members to ensure, from a technical standpoint, that all software systems were stood up and functioned as promised in the sales agreement. Present to technology leaders to explain not just only what our software was capable of doing, but how it worked, and how systems would integrate and share data. Lead all pilot implementations as a project manager, act as a liaison between the Sales and Technology departments, and work with Sales members leading RFPs demonstrations.
- Manage pilot projects
- Coach SE team on best practices
- Assist Sales team leading RFPs
- On-site/online software demonstrations
- Maintain sandbox environment
- Front end (UI), back end (SQL) Support
Infrastructure Manager
Echo Engineering
Indianapolis, IN
07.2014 - 02.2015
- Tested network's performance and created strategies to maintain integrity of overall infrastructure.
- Responded to and remedied critical issues.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Projects Specialist
Gregg Appliances
Indianapolis, IN
2012.06 - 2014.07
- Coordinate projects for accounting
- Software testing
- Create documentation for system processes
- Sales auditing
- Loss prevention
UITS Technician
Indiana University Technology Services
Kokomo, IN
08.2009 - 05.2012
- Design, Develop and Implement Technical Skills Assessment Test as part of new hire process
- Remove malicious software
- Computer Consulting
- Software Configuration
- Provide Telephone and remote support to users
- Preparing/Deploying Computer Images
- Advanced Network Configurations
- Printer maintenance
Education
Bachelor of Science - Business Informatics
Indiana University Kokomo
Kokomo, IN 08.2008 - 05.2012
Skills
Social media expert
Audience engagement
Video Editing
Webinar creation
Field consulting
Technical consulting
Persuasive
Relationship building
Computer skills
Program management expertise
Requirements management
Consultative sales techniques
Microsoft Office
Good listening skills
Analytical skills
Proposal Development
Lifecycle management
Pre-sales support
Written Communication
Formal presentation skills
Customer service
Detail-oriented
Teambuilding
Flexible & Adaptable
Planning and Coordination
Basic math
Troubleshooting
Critical thinking
Software development proficiency
T-SQL coding
VBScript
API design knowledge
Technical Writing
Software diagnosis
Desktop support
Technical Support
Staff education and training
Training solutions development
New hire on-boarding
Course development
Public speaking
Written and oral communication
Small Group Instruction
Accomplishments
- Advanced to Twitch Partner status in less than a year.
- Trained 200+ attendees at a time
- Created onboarding training programs for new employees
- Traveled internationally for sales presentations
Software
Video Editing
Interests
Sports
Music
Gardening
Fitness
Timeline
Content Creator
Twitch
02.2020 - Current
Technical Sales Engineer
Synovia Solutions
03.2015 - 02.2020
Infrastructure Manager
Echo Engineering
07.2014 - 02.2015
Projects Specialist
Gregg Appliances
2012.06 - 2014.07
UITS Technician
Indiana University Technology Services
08.2009 - 05.2012
Bachelor of Science - Business Informatics
Indiana University Kokomo
08.2008 - 05.2012