Justin Hatcher
Washington,DC
Summary
Proven Sales Manager at Respected Roots, adept in strategic planning and client relationship management, enhanced sales revenue through innovative strategies. Skilled in verbal communication and analytical problem-solving, consistently achieved targets by fostering team excellence and building enduring customer relations. Maintained rigorous quality standards in diverse roles, showcasing versatility and a results-driven approach.
Overview
8
8
years of professional experience
Work History
Sales Manager
Respected Roots
Arlington VA
11.2020 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
Medical Coding and Billing Specialist
Cardiac Associates
Silver Spring, MD
07.2020 - 11.2020
- Provided exceptional customer service to patients, addressing their concerns regarding insurance claims or billing issues with empathy and professionalism.
- Developed a comprehensive understanding of ICD-10-CM, CPT, and HCPCS codes to ensure proper use in medical coding assignments.
- Maintained patient confidentiality by adhering to strict HIPAA regulations during all aspects of the coding and billing processes.
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
Sales Associate
Bestbuy Retail Store
Dunwoody, GA
11.2019 - 06.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Quality Assurance Assistant
Southside Medical Center
Atlanta, GA
09.2016 - 11.2019
- Evaluated returned products for safety, functionality, and other issues.
- Maintained accurate records of inspection results, ensuring traceability and compliance with internal and external standards.
- Aided in the creation of comprehensive training materials for department members on best practices in quality assurance, fostering a culture of excellence within the team.
- Participated in ongoing professional development opportunities, staying up-to-date on changes within the field of quality assurance to better serve company objectives.
Education
Bachelor of Science - Health Administration
Tennessee State University
Nashville, TN05.2015
Skills
- Verbal and written communication
- Sales expertise
- Sales Presentations
- Client Relationship Management
- Strategic Planning
- Analytical problem solver
Timeline
Sales Manager
Respected Roots
11.2020 - Current
Medical Coding and Billing Specialist
Cardiac Associates
07.2020 - 11.2020
Sales Associate
Bestbuy Retail Store
11.2019 - 06.2020
Quality Assurance Assistant
Southside Medical Center
09.2016 - 11.2019
Bachelor of Science - Health Administration
Tennessee State University
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