Summary
Work History
Education
Skills
Timeline
Generic

Justin Hawkins

Pottstown,PA

Summary

Fast-paced environment, ensuring superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on the spot. Self-motivated work ethic with the ability to perform effectively in an independent or team environment. Organized and dedicated worker with a proven track record of providing exceptional customer service in a fast-paced environment. Skills include shipping and receiving, strategic sales, knowledge, creative problem solver, and POS systems experience.

Work History

Seasonal Lighting Engineer

Pottsgrove School District
Pottstown, PA
01.2021 - Current
  • Tasks include arranging and directing lighting for theater performances.
  • Devised lighting concepts and planned lighting layouts for visual appeal and to meet functional needs.
  • Created electrical lighting plans to document technical specifications using CAD software.
  • Conducted research to find new supplier and product options.
  • Consulted with lighting director or production staff to determine lighting requirements.

Hawk Brothers Repair
01.2005 - Current
  • Service - Manage company, including inventory control, invoicing, and maintaining books for all aspects of the business
  • Greeted customers to ascertain what each customer wanted or needed
  • Described products to customers and accurately explained details and care of merchandise
  • Provided an elevated customer experience to generate a loyal clientele
  • Lionel/Ives/Marx pre-1969: service, repairs, and restorations maintaining original integrity.

Seasonal Worker

Magnum Management Corporation
Allentown, PA
10.2021 - 11.2021
  • Halloween
  • Tasks included working as an actor in "Black Out," achieving both the "Creature of the Night" award and "Attraction of the Night" on several occasions
  • Worked with the "tear down" team to disassemble all attractions and assist with broadcast system repairs.

Shopper

Instacart Personal Shopper, Maplebear, Inc
San Francisco, CA
01.2019 - 01.2021
  • Understand clients' specific needs and requirements; take telephonic clients' orders and cater to their needs accordingly
  • Investigated and resolved customer inquiries and complaints promptly and empathetically and managed various customer service, maintaining a five-star review.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.

Education

Emergency Medical Services Certified -

National Registry of Emergency Medical Technicians
Bucks County
01.2022

Emergency Management Institution, FEMA -

01.2021

Associate of Science - Business Administration/Accounting

Montgomery Community College
01.2018

2021 Emergency Fire Police, Fire Fighter - Firefighting

Ringing Hills Fire Company
Pottsgrove, PA
01.0001

Skills

  • Team Building
  • Analytical and Critical Thinking
  • Computer Skills
  • Decision-Making
  • Research
  • Critical Thinking
  • Project Planning
  • Flexible and Adaptable
  • Friendly, Positive Attitude
  • Problem-Solving

Timeline

Seasonal Worker

Magnum Management Corporation
10.2021 - 11.2021

Seasonal Lighting Engineer

Pottsgrove School District
01.2021 - Current

Shopper

Instacart Personal Shopper, Maplebear, Inc
01.2019 - 01.2021

Hawk Brothers Repair
01.2005 - Current

Emergency Medical Services Certified -

National Registry of Emergency Medical Technicians

Emergency Management Institution, FEMA -

Associate of Science - Business Administration/Accounting

Montgomery Community College

2021 Emergency Fire Police, Fire Fighter - Firefighting

Ringing Hills Fire Company

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