Power BI
Justin Haynes
IT Training Analyst
Grandview,OH
Summary
Experienced Training Specialist with 4 year record of success in IT instruction. Focused on maximizing employee performance, team productivity and quality assurance with effective training programs. Looking to leverage my experience in Training/Knowledge Management/Data Analystics to take on a dynamic role.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Training Analyst
Victoria's Secret
Columbus, OH
04.2018 - Current
- Developed new training programs such as online modules, interactive software, language labs and online programs and provided ongoing training to staff.
- Decreased training time by designing effective new training programs. Reduced time to compentency from 3 weeks to 1 week
- Worked with stakeholders to lend insight regarding custom knowledge assets and advisory services.
- Developed IP and assets, managing content stored on internal systems to maintain accessibility.
- Created and maintained robust knowledge base and knowledge management practices with a focus on KCS methodology
- Designed and developed schema data models.
- Created and improved intelligence resources to facilitate consistent data management strategies.
IT Support Specialist
Victoria Secret
Columbus, OH
08.2016 - 04.2018
- Created help desk tickets, troubleshot and resolved desktop issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Education
Biology
University of Mount Union
08.2001 - 05.2005
Skills
MicroStrategy
Course planning
Lesson plan development
Data trending
Knowledgebase Admin
Training
MS Office
Data Visualization
Quality Assurance
Accomplishments
· STS process automation utilizing MS Power Apps
· Cherwell Knowledge Integration
· Cherwell Knowledge enhancement
· STS Quality team development
· Stores Asset Management Cherwell enhancement
· STS Problem Management and Reporting team
o Focus on data validation and report building using MicroStrategy
· STS Lead
o Focus on floor leadership, quality assurance, and rapid response issues
POS Testing
Software
Power Automate
Timeline
Training Analyst
Victoria's Secret
04.2018 - Current
IT Support Specialist
Victoria Secret
08.2016 - 04.2018
Biology
University of Mount Union
08.2001 - 05.2005