Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Justin Hayward

Pekin,IL

Summary

Dependable mechanical professional experienced with heavy equipment. Background includes work with mechanical, hydraulic and pneumatic machinery used in harsh environments and requiring continuous upkeep. Background includes performing repairs and maintenance service on forklifts. Focused on safety and offering top-notch communication, problem-solving and multitasking abilities with superior work ethic. Trained in mobile heavy equipment repair and maintenance. Understands machinery operations, troubleshooting and diagnostics. Professionally handles issues and restores optimum performance. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Forklift Technician

Fitzgerald Equipment
Mackinaw, IL
07.2022 - Current
  • Performed skilled work with minimal oversight, including replacing engines, transmissions, and electrical components.
  • Inspected, serviced and maintained forklift equipment as needed.
  • Documented repair work performed on mobile equipment via electronic and written service reports.
  • Recorded maintenance activities in logbooks and reports.
  • Documented all repairs performed on each machine in accordance with company policies.
  • Completed simple and advanced repairs according to specifications for brakes, exhaust and electrical systems.
  • Participated in continuous improvement program to confirm quality of repair work performed.
  • Repaired hydraulic systems, engines, transmissions, brakes and other components of the forklift.
  • Provided technical advice to customers regarding repair options and costs.
  • Repaired and maintained equipment in good working order.
  • Communicated project status to management and customers and mentored newer mechanics in best practices.
  • Tracked repairs made, labor time and parts used to calculate bill.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Forklift Technician

Hodge Material Handling
East Peoria, IL
11.2019 - 07.2022
  • Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
  • Developed and maintained relationships with customers, vendors, and suppliers.
  • Created written estimates and obtained customer consent to proceed.
  • Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
  • Prioritized and delegated daily work tasks to meet anticipated project goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Hired and trained service department staff to drive performance.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Traveled to customer locations to complete work for pre-set appointments.
  • Performed onsite repair of equipment at customer locations.
  • Maintained certifications and completed training on systems and components.
  • Performed troubleshooting and diagnostic procedures on systems and components of forklift models.
  • Performed skilled work with minimal oversight, including replacing engines, transmissions, and electrical components.
  • Communicated project status to management and customers and mentored newer mechanics in best practices.

Forklift Technician

Pennell Forklift Service
Creve Coeur, IL
07.2016 - 11.2018
  • Routinely inspected equipment for preventive and emergency maintenance needs.
  • Completed all necessary paperwork for service calls in a timely manner.
  • Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
  • Wrote detailed service reports describing work completed, issues and recommendations.
  • Trained other technicians on proper operation and maintenance procedures for different types of equipment.
  • Performed skilled work with minimal oversight, including replacing engines, transmissions, and electrical components.
  • Completed simple and advanced repairs according to specifications for brakes, exhaust and electrical systems.
  • Followed up with customers after completion of job to ensure satisfaction with services provided.

Forklift Technician

Hupp Toyotalift
Peoria, IL
06.2010 - 07.2016
  • Conducted regular inspections of forklifts to identify potential issues before they become major problems.
  • Performed preventative maintenance on all forklifts including changing oil, lubricating moving parts, checking tire pressure.
  • Tested repaired equipment to ensure proper operation before returning it to service.
  • Diagnosed mechanical problems on forklifts using computerized diagnostic tools.
  • Performed skilled work with minimal oversight, including replacing engines, transmissions, and electrical components.
  • Documented repair work performed on mobile equipment via electronic and written service reports.
  • Read and followed schematics and diagrams for mechanical, electrical, and hydraulic systems.
  • Repaired hydraulic systems, engines, transmissions, brakes and other components of the forklift.
  • Documented all repairs performed on each machine in accordance with company policies.
  • Troubleshot electrical wiring issues on lift trucks.
  • Provided technical advice to customers regarding repair options and costs.
  • Assisted in training other technicians in operating procedures related to forklifts.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Maintained updated knowledge through continuing education and advanced training.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Forklift Technician

Equipment Depot
Morton, IL
06.2006 - 06.2010
  • Worked with cross-functional teams to achieve goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Recognized by management for providing exceptional customer service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Performed troubleshooting and diagnostic procedures on systems and components of forklift models.
  • Repaired and maintained equipment in good working order.
  • Troubleshot and diagnosed issues with heavy equipment systems.
  • Operated test meters and soldering equipment to replace electrical components and wiring.
  • Provided technical advice to customers regarding repair options and costs.
  • Documented all repairs performed on each machine in accordance with company policies.
  • Repaired hydraulic systems, engines, transmissions, brakes and other components of the forklift.
  • Participated in continuous improvement program to confirm quality of repair work performed.
  • Recorded maintenance activities in logbooks and reports.
  • Performed skilled work with minimal oversight, including replacing engines, transmissions, and electrical components.

Forklift Technician

Lincolnland Handling & Storage
Bloomington, IL
06.2002 - 06.2006
  • Inspected, serviced and maintained forklift equipment as needed.
  • Performed skilled work with minimal oversight, including replacing engines, transmissions, and electrical components.
  • Diagnosed mechanical problems on forklifts using computerized diagnostic tools.
  • Documented repair work performed on mobile equipment via electronic and written service reports.
  • Read and followed schematics and diagrams for mechanical, electrical, and hydraulic systems.
  • Recorded maintenance activities in logbooks and reports.
  • Participated in continuous improvement program to confirm quality of repair work performed.
  • Completed simple and advanced repairs according to specifications for brakes, exhaust and electrical systems.
  • Troubleshot electrical wiring issues on lift trucks.
  • Provided technical advice to customers regarding repair options and costs.
  • Repaired hydraulic systems, engines, transmissions, brakes and other components of the forklift.
  • Operated test meters and soldering equipment to replace electrical components and wiring.
  • Troubleshot and diagnosed issues with heavy equipment systems.
  • Repaired and maintained equipment in good working order.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Recognized by management for providing exceptional customer service.

Education

High School Diploma -

Pekin Community High School
Pekin, IL
05-2002

Skills

  • Repair Expertise
  • Diagnostics and Troubleshooting
  • Hydraulic Systems Repair
  • Electrical Systems Knowledge
  • Safety Awareness
  • Equipment Inspection
  • Parts Inventory Management
  • Schematic Interpretation
  • Maintenance Scheduling
  • Hand Tools Proficiency
  • Estimating and Quoting
  • Work Planning and Prioritization
  • Goal Setting
  • Customer Service
  • Customer Retention
  • Process Improvements
  • Engine Overhauls

Affiliations

  • I enjoy walking fields, creeks, and river beaches looking for ancient artifacts.
  • I have five children from 10 years old to 23 years old, and a wonderful grandson. I enjoy watching them grow, and spending as much time as possible with them.
  • I build extreme custom vehicles as well in my spare time.

Certification

  • i have several certifications from my career as a technician, Nissan, Komatsu, Toyota, JLG, Genie, Clark, Linde, and Hyundai. All from factory training over the years.

Timeline

Forklift Technician

Fitzgerald Equipment
07.2022 - Current

Forklift Technician

Hodge Material Handling
11.2019 - 07.2022

Forklift Technician

Pennell Forklift Service
07.2016 - 11.2018

Forklift Technician

Hupp Toyotalift
06.2010 - 07.2016

Forklift Technician

Equipment Depot
06.2006 - 06.2010

Forklift Technician

Lincolnland Handling & Storage
06.2002 - 06.2006

High School Diploma -

Pekin Community High School

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Justin Hayward