Justin Hein
Compass Group USA
Minneapolis,MN
21
years of professional experience
Dedicated barista with strong skills in customer service, inventory management, and espresso preparation. Committed to creating exceptional customer experiences and driving sales through innovative seasonal menus.
Work History
Lead Barista, Cashier, Catering
4 Years 11 Months- Led daily operations of café, ensuring high-quality beverage preparation and customer service.
- Trained and mentored new baristas on espresso techniques and customer engagement strategies.
- Managed inventory levels, performing regular stock checks to minimize waste and ensure product availability.
- Developed seasonal drink menu, incorporating customer feedback to enhance offerings and boost sales.
Lead Barista, Cashier, Catering
14 Years 11 Months- Implemented efficient workflow processes, improving speed of service during peak hours.
- Resolved customer complaints promptly, enhancing satisfaction and fostering loyalty among patrons.
- Collaborated with management on promotional events, driving foot traffic and increasing brand visibility.
- Maintained cleanliness and organization of work area in compliance with health regulations and company standards.
Education
- Mass Communication
Skills
Cleanliness standards
Order taking
Adaptability to change
Supply ordering
Espresso preparation
Food service
Drink customization
Inventory management
Guest service
Barista training
Beverage preparation
Coffee and tea expertise
Cash handling
Espresso machine operation
Friendly and outgoing
Team player
Multitasking and organization
Exceptional customer service
Opening and closing duties
Cash register operation
Stocking supplies and retail products
Timeline
Lead Barista, Cashier, Catering
Compass Group USA
07.2021 - 06.2026Read More
Lead Barista, Cashier, Catering
Sodexo Food Service
09.2005 - 08.2020Read More
Bemidji State University
from Mass Communication
Read More