Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Justin Henderson

Valley Village,CA

Summary

Dedicated and personable Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Enterprise
Woodland Hills, CA
11.2020 - Current
  • Provide excellent customer service to resolve customer complaints in a timely manner.
  • Assist customers with vehicle selection, billing, returns, exchanges and support.
  • Develop strong relationships with customers by providing personalized assistance and support.
  • Promote high customer satisfaction by resolving vehicle or billing problems with knowledgeable and friendly service.
  • Answer incoming calls and emails, providing frontline customer support or assistance with service transactions.
  • Remain calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answer inbound calls, chats and emails to facilitate customer service.
  • Demonstrate excellent communication skills in resolving billing or vehicle complaints.
  • Develop strong customer relationships to encourage repeat business.
  • De-escalate problematic customer concerns, maintaining calm, friendly demeanor always.
  • Improve customer service wait times to mitigate complaints.
  • Make outbound calls to obtain account information from body shops and dealerships.

Background Actor

Central Casting - Los Angeles
Burbank, CA
10.2018 - 12.2019
  • Attended and followed casting director instructions on set.
  • Demonstrated appropriate facial expressions to fit the scene.
  • Appeared in multiple scenes with a consistent look throughout the production process.
  • Followed directions from crew members and producers regarding blocking, wardrobe changes, and props.
  • Performed movement as directed by the director or choreographer.
  • Arrived on time for each day of shooting according to call times provided by the production team.
  • Adapted quickly to unexpected changes in schedule or script revisions.
  • Dressed appropriately for each role based on costume designer specifications.
  • Filled out paperwork accurately prior to filming such as release forms and actor information sheets.

Front Desk Receptionist

Jade Apple Yoga
North Hollywood, CA
04.2016 - 08.2017
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Verified identity documents for new customers before opening accounts in accordance with company policies.
  • Monitored visitor access control systems including issuing identification badges when necessary.
  • Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Explained policies and procedures to visitors.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Answered multi-line telephone with polite tone of voice to provide general information and inquiries.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Maintained business office inventory and equipment by checking stock for needed supplies.

Education

Some College (No Degree) - Communications

Santa Monica College
Santa Monica, CA

Skills

  • Consultative Sales
  • Information Security
  • Call Management
  • Scheduling
  • Complaint Resolution
  • Problem Resolution
  • Adaptive Team Player
  • Typing Proficiency

Timeline

Customer Service Representative

Enterprise
11.2020 - Current

Background Actor

Central Casting - Los Angeles
10.2018 - 12.2019

Front Desk Receptionist

Jade Apple Yoga
04.2016 - 08.2017

Some College (No Degree) - Communications

Santa Monica College

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Justin Henderson