Justin Henderson
Birmingham,AL
Summary
Experienced with property management, ensuring optimal property performance and tenant satisfaction. Utilizes effective communication and problem-solving skills to maintain positive tenant relations and manage property operations seamlessly. Track record of strategic planning and financial management to enhance property value and operational efficiency.
Overview
9
9
years of professional experience
Work History
Commercial Property Manager/Offboarding Agent
Copper Storage Management
09.2021 - Current
- Client Relations & Operational Excellence: Ensured efficient management of client offboarding processes and facility dispositions, maintaining seamless transitions for incoming and outgoing properties. Skillfully addressed escalated customer concerns and reviews within 24 hours, achieving high satisfaction with services and products.
- Leadership & Team Development: Supervised and coordinated a team of up to 40 employees, fostering a self-sufficient work environment, enforcing policy updates, and driving compliance with company standards. Delivered expert guidance on chain-of-command practices and procedural improvements to optimize team performance.
- Task Coordination & Process Management: Directed time-sensitive operations, including live support monitoring, refund processing, and vendor/client communications. Utilized project management tools to update property changes and led initiatives to refine administrative workflows for enhanced operational efficiency.
Guest Services Associate
Aimbridge Hospitality
11.2020 - 07.2021
- Client Offboarding & Transition Management: Directed smooth facility dispositions and transitions for incoming and outgoing properties while efficiently managing client offboarding processes. Ensured customer concerns and reviews were resolved promptly, achieving superior satisfaction within 24 hours.
- Team Leadership & Policy Enforcement: Oversaw a team of up to 40 employees, cultivating autonomy and accountability through structured guidance and effective training. Enforced company policies and procedural updates to enhance team alignment and operational excellence.
- Operational Oversight & Workflow Optimization: Spearheaded time-critical tasks, including live support monitoring, refund processing, and vendor communications. Leveraged project management tools to maintain accurate property data and implemented streamlined workflows for increased efficiency.
Inside Sales Specialist
Phoenix Group
05.2018 - 07.2019
- Sales Pipeline Management & Client Acquisition: Efficiently handled inbound and outbound sales leads, maintaining a well-organized pipeline to maximize conversion rates. Built strong relationships with owner-operators and trucking businesses by presenting tailored freight factoring solutions that addressed their unique financial needs.
- Client Onboarding & Support Excellence: Guided new clients through the onboarding process with accuracy and efficiency, fostering trust through clear communication and expert knowledge of freight factoring services. Proactively addressed client concerns and objections, delivering top-tier customer support to ensure satisfaction and long-term partnerships.
- Industry Expertise & Collaborative Success: Leveraged deep knowledge of trucking and logistics trends to position the company as a leader in freight factoring. Collaborated with underwriting and account management teams to ensure seamless transitions, consistently exceeding sales targets and KPIs while maintaining precise CRM records for continuous improvement.
Golf Operations Attendant
MOUNTAIN BROOK CLUB
08.2016 - 09.2017
- Strategic Lead Management & Client Acquisition: Streamlined inbound and outbound sales lead processes, maintaining a structured pipeline to optimize conversion rates. Cultivated strong relationships with trucking businesses by delivering customized freight factoring solutions aligned with their financial goals.
- Seamless Onboarding & Customer Success: Facilitated accurate and efficient onboarding for new clients, establishing trust through clear communication and expertise in freight factoring. Resolved client concerns proactively, ensuring exceptional service and fostering long-term partnerships.
- Industry Insight & Collaborative Achievement: Applied in-depth knowledge of trucking and logistics trends to position services competitively. Partnered with internal teams for smooth transitions, consistently surpassing sales goals and maintaining accurate CRM records for performance tracking and growth.
Cashier
Publix Super Markets
03.2016 - 08.2016
- Efficient Transactions & Cash Handling: Accurately processed customer transactions using POS systems, managing cash, credit, and other payments with precision while maintaining balanced till records through routine audits and adherence to cash-handling protocols.
- Customer Engagement & Service Excellence: Delivered exceptional customer experiences by warmly greeting shoppers, addressing inquiries, resolving concerns promptly, and promoting store offerings, loyalty programs, and discounts to enhance satisfaction and build loyalty.
- Operational Support & Team Collaboration: Maintained smooth store operations by assisting with inventory management, restocking shelves, and ensuring workspace cleanliness. Partnered with team members to uphold safety and compliance standards, contributing to a secure and efficient retail environment.
Education
Some College (No Degree) - Business Administration and Management, General
Samford University
BirminghamSkills
- Account Management
- Client Relations
- Administration
- Project Management
Timeline
Commercial Property Manager/Offboarding Agent
Copper Storage Management
09.2021 - Current
Guest Services Associate
Aimbridge Hospitality
11.2020 - 07.2021
Inside Sales Specialist
Phoenix Group
05.2018 - 07.2019
Golf Operations Attendant
MOUNTAIN BROOK CLUB
08.2016 - 09.2017
Cashier
Publix Super Markets
03.2016 - 08.2016
Some College (No Degree) - Business Administration and Management, General
Samford University
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