Justin Henry
Euless,Tx
Summary
Strategic leader in management field known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals.
Overview
15
15
years of professional experience
Work History
Customer Care Representative
Universal Med Supply
Irving, TX
09.2016 - 07.2024
- Built sustainable relationships of trust through open communication with customers.
- Provided accurate, valid, and complete information to customers.
- Assisted customers in navigating through website features and functions to locate desired information or products.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Recommended potential products or services after analyzing customer needs.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Ensured compliance with all applicable regulatory requirements pertaining to the use of medical devices.
- Troubleshot problems with malfunctioning medical equipment and replaced defective parts as needed.
- Assisted in the delivery of DMEs such as hospital beds, oxygen tanks and nebulizers to patients' homes or healthcare facilities.
Delivery Specialist
Lowes Home Improvment
Hurst, TX
06.2009 - 09.2016
- Utilized GPS systems to plan optimal routes for drivers while minimizing fuel consumption.
- Organized routes for drivers, assigned tasks, and monitored performance in order to optimize efficiency.
- Delivered items to customers and presented invoices for payments.
- Loaded and unloaded vehicles at distribution center and delivery address.
- Provided training on proper handling procedures for new employees in the department.
- Operated a variety of equipment such as dollies, hand-trucks, pallet jacks. to transport product throughout the warehouse.
- Developed strategies to optimize workflow processes in order to maximize productivity.
Education
High School Diploma -
L.D. Bell
Hurst, TX07-2004
Some College (No Degree) - Biology
Tyler Junior College
Tyler, TXSkills
- Customer Service
- Email correspondence
- Data Entry
- Appointment Scheduling
- Payment Processing
- Workflow Coordination
- Employee Scheduling
- Team Building and Leadership
Timeline
Customer Care Representative
Universal Med Supply
09.2016 - 07.2024
Delivery Specialist
Lowes Home Improvment
06.2009 - 09.2016
High School Diploma -
L.D. Bell
Some College (No Degree) - Biology
Tyler Junior College
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