Justin Hernandez
Edcouch,Texas
Summary
Team-oriented warehouse professional accustomed to streamlining shipping and receiving processes to increase overall efficiency. Industrious and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Grocery Stocker
HEB Grocery Store
01.2023 - Current
- Checked for outdated and overripe grocery items and removed from inventory.
- Checked aisles for spills to complete quick clean-up.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
- Scanned shelves and product cases to locate expired, outdated and spoiled items.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
- Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies.
- Used Microsoft Word, Excel and Powerpoint to record received, counted and stored stock items.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Designed and constructed advertising signs to attract customers and promote sales.
- Maintained effective team member communication.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Performed inventory control, such as counting and stocking merchandise.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Removed debris and packaging from boxes and separated for recycling or disposal.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Unloaded daily delivery trucks using equipment such to quickly remove and stage products.
Firefighter
Elsa Fire Department
03.2019 - Current
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Oversaw equipment and vehicle upkeep to maintain emergency readiness.
- Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities.
- Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
- Carried, placed and extended ladders in training and in emergencies.
- Educated public and community members on fire safety and prevention methods to provide life-saving techniques.
- Stabilized and lifted patients with backboard and cot.
- Responded to confined space incidents, EMS and hazardous material incidents.
- Removed individuals from dangerous situations and offered emergency assistance for minor and critical concerns.
- Drove and operated structural pumpers, tankers, ladders and service vehicles to aid in rescue operations.
- Inspected buildings for pre-fire plans, fire hazards and compliance with fire prevention ordinances.
- Operated pumping engine to direct water pressure in hose and nozzle for most efficient operation.
- Trained fire personnel in safe and proper operation and maintenance of fire department apparatus and vehicles.
- Set up and operated master streams and aerial ladder pipes.
- Directed evacuations during fires and emergencies to avoid fatalities, injuries and panic.
- Notified fire dispatchers to detail difficulties encountered, request additional firefighters and obtain emergency supplies.
- Carried hose bundle of approximately 50 pounds to upper floors of businesses, apartments and hotels during emergencies.
- Administered first aid and conducted emergent response management.
- Effectively supported fire suppression by setting up and maintaining water supply lines.
- Prepared incident reports detailing personnel, location and results of each call.
- Laid and connected hoses, held nozzles and directed water streams as part of fire suppression activities at active scenes.
- Conducted thorough tests and inspections of gear, equipment and tools to stay ready for every type of fire.
- Provided station tours, pre-incident surveys and installed smoke detectors to provide fire education to public.
- Evaluated areas after containing fires to identify and suppress hot spots.
- Performed maintenance on water tanks, fire hoses and other firefighting equipment.
- Inspected alarms, hydrants, sprinkler systems and standpipe systems for operational use to minimize incidents.
- Led team in fighting fires and exercised considerable judgment in deciding best way to extinguish based on type of fuel and environment.
- Filled firetrucks with water, sandbags and gas to maintain proper supply of materials in trucks.
- Inspected fire and life safety systems and equipment for proper placement at properties.
- Maintained close contact with dispatch to receive and share information about current fires, equipment movements and incoming personnel.
Customer Service Associate
HEB Grocery Store
05.2020 - 01.2023
- Answered customer questions about product availability and shipment times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Submitted completed orders quickly to maximize delivery efficiency.
- Described product highlights and benefits to help guide purchasing decisions.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Communicated professionally with colleagues, freelancers and clients.
Sales Associate
Mr.Gs Fireworks
12.2021 - 01.2022
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Processed product returns and assisted customers with other selections.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Maintained records related to sales, returns and inventory availability.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Completed orders and organized product deliveries to meet customer timetables.
- Tracked stock using company inventory management software.
- Prepared merchandise for sales floor by pricing or tagging.
Education
No Degree - Criminal Justice
The University of Texas Rio Grande Valley
Edinburg, TX12.2025
High School Diploma -
South Texas ISD World Scholars
510 S Sugar Rd, Edinburg, TX 7853906.2022
Skills
- Pallet Jack Operation
- Critical Thinking
- Grocery Standards
- Hydraulic Jacks
- Unloading Procedures
- Cleaning and Sanitizing
- Light Housekeeping
- Safe Work Practices
- Stocking and Replenishing
- Special Orders
- Order Accuracy
- Product Rotations
- Company Guidelines
- Emergency Response Procedures
- Emergency Medical Treatment
- Safety and Security
- Fire Protection System Testing
Accomplishments
- Achieved FireFighter Of The Year 2022 by completing attending trainings and responding to call with accuracy and efficiency.
- Achieved Customer Service Associate Of The Month by providing outstanding service to customers.
Certification
- CFR - Certified First Responder
- EVOC - Emergency Vehicle Operators Course
Languages
Spanish
Professional Working
Timeline
Grocery Stocker
HEB Grocery Store
01.2023 - Current
Sales Associate
Mr.Gs Fireworks
12.2021 - 01.2022
Customer Service Associate
HEB Grocery Store
05.2020 - 01.2023
Firefighter
Elsa Fire Department
03.2019 - Current
No Degree - Criminal Justice
The University of Texas Rio Grande Valley
High School Diploma -
South Texas ISD World Scholars
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