Justin Hightower

• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Maintained friendly and professional customer interactions.
• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
• Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
• Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
• Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
• Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
• Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
• Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
• Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
• Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
• Met deadlines by proactively managing individual and team tasks and streamlining processes.
• Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
• Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
• Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
• Consulted customers to boost product sales and services.

• Managed day-to-day business operations.
• Operated with safety and skill to avoid accidents and delays.
• Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
• Maintained daily, legible DOT log book and submitted corresponding documents.
• Delivered exceptional customer service by addressing concerns promptly, resolving issues professionally, and fostering positive rapport with clients.

• Maintained, installed, repaired and altered piping systems, plumbing fixtures, traps and soil waste and vent pipes.
• Performed routine maintenance of plumbing systems in residential and commercial buildings.
• Installed, repaired and maintained water, gas and sewer systems.
• Maximized equipment lifespan through proper installation techniques, ensuring long-lasting functionality for clients'' investment.

Trained from ground up.