Justin Hilton
Rineyville,KY
Summary
Adept at leading teams and optimizing operations, my tenure with the United States Army honed my problem-solving and emotional intelligence skills. Achievements include developing strategies that enhanced customer satisfaction and mentoring staff to foster leadership growth. My approach ensures efficient, high-quality outcomes, embodying resilience and a commitment to excellence.
Overview
18
18
years of professional experience
Work History
Operations Manager
United States Army
09.2020 - 11.2024
- Developed and implemented strategies to maximize customer satisfaction.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
Personnel Manager
United States Army
08.2016 - 09.2020
- Enforced technical and tactical training standards to accomplish high level objectives.
- Collaborated with fellow senior leaders to develop innovative tactics and strategies, resulting in improved mission outcomes.
- Trained, supervised and organized over 50 soldiers and personnel.
Team Leader
United States Army
06.2013 - 07.2016
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Leader in Training
United States Army
01.2010 - 05.2013
- Cultivated a culture of accountability, setting clear expectations around performance metrics while providing ongoing support to achieve desired outcomes.
- Managed inventory of critical observation equipment, ensuring all necessary tools were available for mission success.
- Maintained communication with command elements, ensuring vital information was relayed quickly and accurately for tactical decision-making.
Hospital Transporter
Griffin Healthcare
03.2007 - 12.2009
- Contributed to a reduction in patient wait times by promptly completing assigned transports efficiently and professionally.
- Ensured patient safety during transport by adhering to proper lifting and handling techniques.
- Fostered a positive working relationship with other healthcare professionals through clear communication regarding patient transportation requirements.
- Collaborated with nursing staff to ensure smooth transfers of patients between units or departments.
Education
No Degree - Business Management
Southern New Hampshire University
Hooksett, NHHigh School Diploma -
Woodland Regional High School
Beacon Falls, CT06-2007
Skills
- Problem-Solving
- Team Leadership
- No Limits Mindset
- Decision-Making
- Customer Service
- Resiliency
- Time Management
- Emotional Intelligence
Meritorious Service Medal
For exceptionally meritorious service throughout a 14 year career.
Languages
English
Full Professional
Spanish
Limited Working
Interests
- Avid Reader
- Backpacking and Hiking
- Volunteer Work
Timeline
Operations Manager
United States Army
09.2020 - 11.2024
Personnel Manager
United States Army
08.2016 - 09.2020
Team Leader
United States Army
06.2013 - 07.2016
Leader in Training
United States Army
01.2010 - 05.2013
Hospital Transporter
Griffin Healthcare
03.2007 - 12.2009
No Degree - Business Management
Southern New Hampshire University
High School Diploma -
Woodland Regional High School