Summary
Overview
Work History
Education
Skills
Timeline
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Justin Hinsberger

Bettendorf,IA

Summary

I am a self motivated individual looking to further my professional career. I am incredibly hard working and willing to go the extra mile. I’m inspired by strong leadership that always has the best interest for their customers and employees. I am always willing to absorb and learn new things to make myself a better employee. I am recognized as a team builder, trainer, assistant manager and Licensed insurance producer.

Overview

10
10
years of professional experience

Work History

Agent Team Member

Glen Gerardy State Farm
Moline, IL
09.2024 - Current
  • Maintained accurate records of all insurance transactions using computer software systems.
  • Developed relationships with new clients through cold calling and referrals from existing customers.
  • Developed and implemented comprehensive insurance plans for clients according to their individual needs.
  • Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
  • Responded quickly and accurately to inquiries from clients regarding their coverage plans.
  • Explained complex technical terms related to insurance plans in simple language for easy understanding.
  • Educated customers on the importance of maintaining adequate insurance coverage.
  • Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.

Sales and Service Advocate

AT&T
Davenport, IA
02.2018 - 09.2023
  • Assisted customers with questions and concerns
  • Offered services based off of customer needs discovered during phone interaction
  • Assisted call taking representatives with difficult/escalated phone calls
  • Helped train new employees
  • Created guidelines and power points to assist employee’s sell specific products and services
  • Held team meetings
  • Assisted with the development of several committees including the culture committee

Customer Service Associate

Alorica
Davenport, IA
01.2015 - 01.2018
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Assisted customers with technical support on the company website
  • Email and chat customer service support
  • Became an assistant manager to help representatives with difficult/escalated phone calls

Education

Fire & Casualty Insurance Certification -

Insurance Licensing
09-2024

High School Diploma -

North Scott Senior High School
Eldridge, IA
05.2014

Some College (No Degree) - Business Administration And Management

Scott Community College

Skills

  • Complex Problem-Solving
  • Troubleshooting
  • Customer Service Skills
  • Personal Service Skills
  • Sales Skills
  • Sales Plan Development
  • Assistant management
  • Efficient with Microsoft office programs
  • Efficient in a fast pace environment
  • IT support
  • Chat Support
  • Email Service Support
  • Inbound Call Support
  • De-escalation Techniques
  • Quick and efficient decision-making skills

Timeline

Agent Team Member

Glen Gerardy State Farm
09.2024 - Current

Sales and Service Advocate

AT&T
02.2018 - 09.2023

Customer Service Associate

Alorica
01.2015 - 01.2018

High School Diploma -

North Scott Senior High School

Some College (No Degree) - Business Administration And Management

Scott Community College

Fire & Casualty Insurance Certification -

Insurance Licensing

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Justin Hinsberger