Justin Hinsberger

• I am currently a Caregiver/Stay at home father for my daughter who has several disabilities
• While I was originally unsure if leaving my career path was the best idea, doing this taught me a lot of things

* I learned to be even more consistent

* I learned extreme patience and understanding

* Crises Management

* Negotiation

* Adaptability

* Emotional Intelligence

* Childhood Education

• While I have truly loved being in this position, my daughter has made massive improvements in her little life and it is no longer necessary for me to be her caregiver. I am ready for a new challenge where I can grow and become everything my family needs me to be.

• Maintained accurate records of all insurance transactions using computer software systems.
• Developed relationships with new clients through cold calling and referrals from existing customers.
• Developed and implemented comprehensive insurance plans for clients according to their individual needs.
• Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
• Responded quickly and accurately to inquiries from clients regarding their coverage plans.
• Explained complex technical terms related to insurance plans in simple language for easy understanding.
• Educated customers on the importance of maintaining adequate insurance coverage.
• Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
• Sent up to 70 emails per day
• Made/Received up to 40 calls per day

• Assisted customers with questions and concerns
• Offered services based off of customer needs discovered during phone interaction
• Assisted call taking representatives with difficult/escalated phone calls
• Helped train new employees
• Created guidelines and power points to assist employee’s sell specific products and services
• Held team meetings
• Assisted with the development of several committees including the culture committee
• Took up to 100 phone calls per day

• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
• Addressed inquiries, resolved customer issues and managed customer relations.
• Assisted customers with technical support on the company website
• Email and chat customer service support
• Became an assistant manager to help representatives with difficult/escalated phone calls
• Took 50-70 calls per day