Justin Hitchens
Phoenix,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Technical Support Manager
Synergy Payment
05.2018 - Current
- Developed and implemented training initiatives for new hires.
- Coordinated with sales teams to provide pre-sales technical assistance for potential clients.
- Managed escalation procedures to ensure high-priority issues were addressed promptly and effectively.
- Enhanced customer satisfaction by addressing technical issues and providing timely resolutions.
Technical Support Representative
Apple Inc.
02.2015 - 05.2018
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Monitored systems in operation and quickly troubleshot errors.
Technical Support Representative
DIRECTV
04.2012 - 01.2015
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Implemented feedback from customers to improve overall quality of support services provided by the team.
- Responded promptly to incoming sales leads and requests for technical support.
Education
Bachelor of Science - Computer And Information Systems Security
Maricopa Community Colleges - Mesa Community College
Mesa, AZSkills
- Remote Support
- Hardware support
- Technical Troubleshooting
- Operations Management
Timeline
Technical Support Manager
Synergy Payment
05.2018 - Current
Technical Support Representative
Apple Inc.
02.2015 - 05.2018
Technical Support Representative
DIRECTV
04.2012 - 01.2015
Bachelor of Science - Computer And Information Systems Security
Maricopa Community Colleges - Mesa Community College
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