Justin Hoffmaster

· Review and process Federal sales transactions including review of T&Cs, FARs, GSA compliance and RFQs.

· Support inbound calls, chats, cases and emails to facilitate an excellent customer service experience.

· Support high visibility Federal Enterprise Agreement accounts including purchasing, contract review, delivery, training and ongoing product support.

· Resolved customer complaints and adjusted policies to meet changing needs.

· Established and enforced clear goals to keep employees working collaboratively while providing ongoing training to address staff needs.

· Identified and corrected performance and personnel issues to reduce impact to business operations.

· Interviewed applicants, recommended individuals for hiring and evaluated staff performance.

· Foster relationships with product support staff, technical personnel, sales leaders, finance team, and corporate executives to transform and strengthen business processes.

• Prepared schedules to ensure proper store section coverage within fiscal guidelines.
• Facilitated effective communication between customers and associates to encourage positive, team-based atmosphere.
• Prepared and completed cash, check audits and deposits.
• Provided coaching, review and performance conversations with crew members
• Maintained comprehensive compliance with workplace and food safety standards to protect staff and customers.