Justin Holas
Amherst,NY
Summary
Detailed Claims Processor with 1 years of experience investigating claim information for correctness. Trustworthy teammate with benefit knowledge and rapport-building skills. Noted for thoroughness and ethical customer service. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
Work History
Claims Processor
Highmark Health of Western New York
07.2023 - Current
- Reviews incoming health claims for accuracy & completeness
- Sends claims to be processed or rejects claims based on information provided
- Resolves suspensions on claims when necessary.
Internet Support Specialist
Cigna Healthcare
02.2023 - 05.2023
- Accepts inbound calls from Cigna members
- Assists providers and customers with Cigna website
- Properly redirects calls outside scope of support
- Documents all interactions as required by company policy
- Ensures all needs of members are met and connects to other department if unable to assist in iCSA.
Human Resources Support Specialist
Amazon
10.2022 - 02.2023
- Accepts inbound calls from Amazon Employees
- Handles inquiries related to payment issues, missing paystubs, employee programs, employee benefits, and issues with employee ID or security badges
- In cases where additional information was required, scheduled follow-up with employees
- Ensure highest level of support given to employees on each and every interaction.
Customer Service Specialist
Verizon
04.2022 - 10.2022
- Provided excellent customer service and support to over 40 customers per day, resulting in a 98.5% customer satisfaction rating
- Maintained customer service records and updated customer profiles in CRM systems
- Utilized all CRM tools available to provide support in account management, billing, order placement, and service inquiries
- Resigned with 2 week given notice due to moving to an unsupported state for role.
Chat Specialist
Startek
09.2021 - 04.2022
- Accepts chats from 25 to 30 Spectrum customers per day, with an average response time of 35 seconds and average handle time of 9 minutes
- Assisted Spectrum customers with troubleshooting issues related to internet, phone, and video service outages
- In cases where resolution could not be resolved over the chat, scheduled a technician or service visit at customers earlier convenience
- Multi tasked to ensure three chats could be handled at a time.
Vaccination Specialist
Startek
04.2021 - 08.2021
- Contracted to work on the CDC Vaccination Line as a vaccination scheduler for COVID-19 Vaccinations
- Assisted callers with locating an available pharmacy near them to schedule COVID vaccines and providing policies on procedure & safety
- Ensured callers were fully aware of policy & procedures before arriving for appointment
- Answered questions regarding any possible concerns callers may have.
Verification Specialist
Universal Background Screening
09.2020 - 10.2020
- Managed inbound and outbound calls, emails, and faxes for employment, education, reference, and licensing verifications
- Maintained effective record keeping for all calls handled
- Ensured all verifications sent out were followed up on in a timely manner
- Reviewed quality assurance and data of information obtained for verification.
Collections Representative
PrideStaff
10.2019 - 04.2020
- Collected payments on past-due loans, exceeding corporate goal of $7,500 per month
- Collected $14,000 in February, recognized as the top collector
- Placed 250 to 300 outbound calls per day, exceeding the 240 outbound call expectation
- Accepted inbound calls regarding questions the loan in question or to accept payments.
CS & Sales Rep
Life of Riley Salon Supply
Largo
11.2017 - 02.2018
- Accepted inbound calls from sales representatives and directly from salons to place replacement orders for beauty supplies
- Responded to emails from salons and sales representatives informing them of their order number, order total, and when their order will arrive
- Offered upsells on products that were applicable.
Customer Service Representative
CGS (Computer Generated Solutions)
04.2017 - 08.2017
- Contracted role to service Cuisinart Food Processor Recall
- Accepted inbound calls, or placed outbound calls to customers regarding replacement parts
- Assisted callers with getting free replacement part order and provided information on how to properly dispose of defective parts
- Assisted with tracking parts and informing customers of delivery date on replacement.
Customer Service Specialist
FIS
08.2016 - 12.2016
- Accepted inbound calls from customers from multiple different banks
- Assisted callers with their credit card related inquiries for their bank
- Primarily worked with Visa, MasterCard, and Discover cards
- Activated cards, replaced lost/stolen cards, and re-sent statements as needed.
Customer Service Specialist
Macy's Credit and Customer Services, Inc.
01.2016 - 06.2016
- Accepted inbound calls from Macy's store card and Macy's AMEX cardholders
- Assisted callers with credit and dispute inquiries for their cards
- Sent out replacement statements as necessitated or requested
- Verified transactions with callers for accuracy.
Customer Service Specialist
24-7 Intouch
06.2015 - 12.2015
- Accepted inbound calls from various businesses
- Acted as a representative for Walmart
- Assisted with tracking orders, replacing lost/damaged orders, and refunding orders.
Education
High School Diploma - Computer Science
Chippewa Valley High School
01.2011
Skills
- Account management
- Attention to detail
- Benefits administration
- Billing
- Communication skills
- Credit
- CRM
- Customer satisfaction
- Customer service
- Customer service specialist
Affiliations
- Jewelry Maker
- Small Business Owner(Etsy)
Languages
English
Native/ Bilingual
References
References available upon request.
Timeline
Claims Processor
Highmark Health of Western New York
07.2023 - Current
Internet Support Specialist
Cigna Healthcare
02.2023 - 05.2023
Human Resources Support Specialist
Amazon
10.2022 - 02.2023
Customer Service Specialist
Verizon
04.2022 - 10.2022
Chat Specialist
Startek
09.2021 - 04.2022
Vaccination Specialist
Startek
04.2021 - 08.2021
Verification Specialist
Universal Background Screening
09.2020 - 10.2020
Collections Representative
PrideStaff
10.2019 - 04.2020
CS & Sales Rep
Life of Riley Salon Supply
11.2017 - 02.2018
Customer Service Representative
CGS (Computer Generated Solutions)
04.2017 - 08.2017
Customer Service Specialist
FIS
08.2016 - 12.2016
Customer Service Specialist
Macy's Credit and Customer Services, Inc.
01.2016 - 06.2016
Customer Service Specialist
24-7 Intouch
06.2015 - 12.2015
High School Diploma - Computer Science
Chippewa Valley High School
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