Summary
Overview
Work History
Skills
Timeline
Generic

Justin Horshaw

Davenport,FL

Summary

Seasoned Grocery Department Manager at Publix, adept in product merchandising and inventory management, significantly enhancing customer satisfaction and sales. Excelled in employee development and fostered vendor relationships, showcasing adaptability and strong interpersonal skills. Achieved measurable success in sales forecasting and reducing shrinkage, underpinning a robust profit increase.

Overview

7
7
years of professional experience

Work History

Grocery Department Manager

Publix
Orlando, FL
05.2024 - Current
  • Facilitated effective communication between customers and associates to encourage positive, team-based atmosphere.
  • Delivered expert customer service to store patrons and assisted with locating desired items.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Developed and implemented procedures for managing inventory levels, ordering, receiving, stocking and distribution of products.
  • Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales.
  • Maximized profit by coordinating efficient team workflows, minimizing waste and controlling shrinkage.
  • Supervised staff in the grocery department including hiring, training, scheduling and evaluating employees.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Assistant Grocery Manager

Publix
Orlando, FL
05.2022 - 05.2024
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Analyzed store's inventory and ordered merchandise and products to keep stock level.
  • Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales.
  • Distributed daily tasks to appropriate employees and checked to complete duties within expected time frames.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Delivered expert customer service to store patrons and assisted with locating desired items.

Grocery Team Leader

Publix
Orlando, FL
06.2020 - 05.2022
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Monitored stock levels throughout the day to identify shortages or overages in supply chain needs.
  • Facilitated effective communication between customers and associates to encourage positive, team-based atmosphere.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Distributed daily tasks to appropriate employees and checked to complete duties within expected time frames.

Grocery Stock Clerk

Publix
Orlando, FL
01.2018 - 06.2020
  • Stocked shelves, racks, and bins with new or transferred merchandise.
  • Coordinated with management to identify and resolve inventory discrepancies.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Curated and maintained great customer relationships through service.

Skills

  • Customer service management
  • Employee training and development
  • Inventory management strategies
  • Sales forecasting and statistical analysis
  • Interpersonal and written communication skills
  • Product knowledge expertise

Timeline

Grocery Department Manager

Publix
05.2024 - Current

Assistant Grocery Manager

Publix
05.2022 - 05.2024

Grocery Team Leader

Publix
06.2020 - 05.2022

Grocery Stock Clerk

Publix
01.2018 - 06.2020

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Justin Horshaw