Justin Houglin
Gatesville,TX
Summary
Capable technician experienced in helping users correct problems with computer systems, mobile devices and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems.
Overview
14
14
years of professional experience
Work History
IT Support Specialist
Hamilton General Hospital
Hamilton , TX
2015.04 - Current
- Tackled troubleshooting and problem resolution to support end-user technical issues.
- Identified problems in printers, scanners and networking hardware, applying required fixes, or escalating issues.
- Removed and replaced old hardware during routine upgrades and system repairs.
- Tracked and prioritized IT tickets and requests based on severity and potential business disruptions involved.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Developed self-help tools, user assistance documents and training initiatives to execute overall business technology plans.
- Diagnosed system malfunctions and provided troubleshooting assistance.
- Implemented security measures to protect sensitive information from unauthorized access.
- Configured workstations, networks, servers and printers for end users.
- Deployed new versions of operating systems across multiple platforms.
- Created user accounts and configured settings in Active Directory.
- Performed regular maintenance checks on computer hardware components.
- Maintained an inventory of all IT equipment in the organization.
- Resolved network connectivity issues with routers and switches.
- Responded promptly to service requests from staff members.
Staff Training
Baylor Scott & White
Temple , TX
2013.02 - 2015.01
- Created presentations for staff training sessions on various topics related to retail banking operations.
- Assisted with the development of staff training materials related to personnel policies.
- Developed and implemented effective staff training programs to ensure proper care for residents.
- Created various user guides, manuals, and reference materials for EHR users.
- Trained staff members on best practices when entering or retrieving information from an electronic health record system.
- Used role playing, lectures and simulations to present information in variety of instructional techniques and formats.
- Obtained and organized manuals, guides and visual materials for development and training purposes.
Patient Service Specialist
Baylor Scott & White
Round Rock , TX
2010.11 - 2013.02
- Performed administrative tasks such as filing, faxing documents, copying materials, and other clerical duties as needed.
- Provided assistance with completing paperwork, such as insurance forms and medical history.
- Maintained strict confidentiality when dealing with sensitive information.
- Greeted patients upon arrival and verified patient information.
- Collected co-pays at time of visit according to office policy.
- Prepared daily deposits for processing and reconciled accounts receivable.
- Processed payments from patients, including cash, check, or credit card transactions.
- Answered incoming calls and responded to inquiries in a timely manner.
- Provided general customer service support by answering questions about services provided by the practice.
- Scheduled appointments and managed patient records using electronic health record software.
- Ensured compliance with HIPAA regulations when handling confidential patient information.
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
Journeyman Electrician
ATEX Electric
Georgetown , TX
2010.02 - 2010.08
- Installed conduit systems, various lighting systems, and basic control systems.
- Corrected issues and installed new fixtures, wiring, circuits and motors.
- Performed rough-in, termination, and underground work.
- Dug trenches and created holes to pull conduit and install supports.
- Connected wires to circuit breakers, transformers or other components to form circuits.
- Planned new installations by studying drawings, technical manuals, and other documents.
- Read blueprints or schematic diagrams to determine the layout of a particular job site.
- Replaced faulty switches, outlets, circuit breakers when necessary.
- Used hand tools such as drills, saws, wire strippers, and crimpers to complete tasks.
Education
Associate of Applied Science - Drafting/Design
ITT Technical Institute - Indianapolis
Austin, TX2008-09
Skills
- Configuration Management
- Application support
- Mobile Device Management
- IT Security Management
- Software Installation
- Hardware upgrades
- User Training
Timeline
IT Support Specialist
Hamilton General Hospital
2015.04 - Current
Staff Training
Baylor Scott & White
2013.02 - 2015.01
Patient Service Specialist
Baylor Scott & White
2010.11 - 2013.02
Journeyman Electrician
ATEX Electric
2010.02 - 2010.08
Associate of Applied Science - Drafting/Design
ITT Technical Institute - Indianapolis
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