Summary
Overview
Work History
Education
Skills
References
Accomplishments
Websites
References
Timeline
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Justin Hovious

Clovis,NM

Summary

Strong, self-motivated leader with an excellent record and desire in hospitality management. Highly trained in remarkable service, finance, administration, and leadership. Highly capable of producing positive results in any situation. Routinely proven to thrive in any situation.

Overview

4
4
years of professional experience

Work History

Assistant General Manager

Atrium Cafe - MGM Resorts
Biloxi, MS
06.2022 - 03.2023
  • Developed and implemented department training, service, and verbiage guides based on Forbes standards.
  • Focused on improving training quality, service standards, internal and external guest satisfaction above a 90% satisfaction rating, and overall restaurant efficiency.
  • Managed budgeting and justifications, P&L reporting and tracking, and KPI tracking to consistently surpass budget expectations.
  • Tracked all guest surveys to identify opportunities and implement action plans to improve satisfaction ratings and overall guest experience.
  • Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.

General Manager

Four Points by Sheraton - Fairfield inn by Marriott - Londoner Bar & Grill - RAM Hotels
Amarillo, TX
11.2021 - 06.2022
  • Met or surpassed budget expectations monthly for both properties and the bar.
  • Developed and implemented more efficient budgeting practices while optimizing payroll, and improving overall accuracy and efficiency of P&Ls and KPI tracking.
  • Standardized occupancy and revenue forecasting.
  • Coordinated with our Executive Chef and Beverage Manager to rework our menu design and options, alcohol offerings, and wine pairings.
  • Significantly reduced the employee turnover rate to below 8%.
  • Developed and implemented training guides over multiple positions across the property to exceed BSA standards and closely match Forbes standards.
  • Achieved AAA four-diamond rating as GM. Developed and implemented more efficient budgeting practices, while optimizing payroll and improving the overall accuracy and efficiency of P&Ls and KPI tracking.

General Manager

Fairfield Inn by Marriott, Sunridge Hotel Group
Roswell, NM
07.2019 - 11.2021
  • Improved guest reviews across all platforms by focusing on team motivation and training.
  • Coordinated with our sales director to consistently lead our comp set in all areas.
  • Consistently met and surpassed the budget monthly, while decreasing labor costs.
  • Achieved a green BSA rating every year as GM.
  • Maintained AAA-approved status every year as GM.
  • Developed breakfast menu and service adaptations during restricted COVID times to maintain a high F&B rating.
  • Maintained a low employee turnover rate of below 6% on average.
  • Awarded Employee/Manager of the Month numerous times.

Education

Bachelor of Science - Computer Science

Eastern New Mexico University
Portales, NM

Skills

  • Team leadership expertise
  • Business operations
  • Revenue forecasting
  • Budget control
  • Problem anticipation and resolution
  • Finance and Accounting
  • Staff development
  • Python
  • Project management
  • Microsoft Office expertise
  • Java
  • C
  • Full-Stack Web Development
  • Power BI
  • DOS systems

References

References available upon request

Accomplishments

  • Numerous Employee/Manager of the Month Awards
  • Green BSA as GM every year
  • AAA Four Diamond Rating 2022
  • DECA World Finalist - Top 10 in the world 2016

References

References available upon request.

Timeline

Assistant General Manager

Atrium Cafe - MGM Resorts
06.2022 - 03.2023

General Manager

Four Points by Sheraton - Fairfield inn by Marriott - Londoner Bar & Grill - RAM Hotels
11.2021 - 06.2022

General Manager

Fairfield Inn by Marriott, Sunridge Hotel Group
07.2019 - 11.2021

Bachelor of Science - Computer Science

Eastern New Mexico University

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Justin Hovious