Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

JUSTIN HOWARD

Lutherville-Timonium,MD

Summary

Certified in Vulnerability Management with Qualys and experienced in Scrum methodologies, I aim to leverage my skills in both agile project management and cybersecurity to enhance team efficiency and secure IT environments. As a dedicated professional, I am committed to coaching teams, facilitating Scrum practices, and proactively managing security vulnerabilities to ensure robust and resilient systems.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Insurance Consultant

Progressive Insurance
12.2023 - Current
  • Lead and coach the team in Scrum practices, ensuring adherence to Agile principles and fostering a collaborative environment.
  • Evaluate clients’ insurance needs and risk profiles to provide tailored advice.
  • Advise clients on suitable insurance products, ensuring they have the best coverage options.
  • Identify and eliminate obstacles that hinder the team’s progress, whether they are related to project management or insurance consulting.
  • Organize and lead Scrum ceremonies such as daily stand-ups, sprint planning, reviews, and retrospectives to ensure productive and efficient team operations.
  • Review and compare different insurance policies to determine the best options for clients.
  • Help clients with insurance claims and act as an intermediary between clients and insurance companies.
  • Assist the Product Owner in managing the product backlog, ensuring that insurance-related tasks are appropriately prioritized and integrated into the development process.
  • Ensure that the organization’s practices comply with relevant laws and regulations, whether in project management or insurance.
  • Provide regular updates on both project progress and insurance consulting activities to stakeholders, ensuring transparency and informed decision-making.
  • Promote a culture of continuous improvement by encouraging team members to identify and implement process enhancements and optimal insurance solutions.
  • Educate team members on Agile methodologies and insurance consulting, fostering a well-rounded and knowledgeable team.

Benefits Coordinator

Lifeworks
08.2021 - 06.2023
  • Lead and coach the team in Scrum practices, ensuring adherence to Agile principles and fostering a collaborative environment.
  • Regularly perform security scans using tools like Qualys to identify vulnerabilities within the IT infrastructure.
  • Identify and eliminate obstacles that hinder the team’s progress, whether they are related to project management, security issues, or benefits administration.
  • Use threat intelligence to prioritize vulnerabilities based on their potential impact, ensuring that the most critical issues are addressed first.
  • Organize and lead Scrum ceremonies such as daily stand-ups, sprint planning, reviews, and retrospectives to ensure productive and efficient team operations.
  • Collaborate with IT and security teams to develop and implement remediation plans for identified vulnerabilities.
  • Assist the Product Owner in managing the product backlog, ensuring that security-related tasks and benefits-related tasks are appropriately prioritized and integrated into the development process.
  • Manage employee benefits programs, including health insurance, retirement plans, wellness programs, and leave policies.
  • Guide employees through the benefits enrollment process and ensure all forms and documents are completed accurately and on time.
  • Ensure that the organization’s benefits programs comply with relevant laws and regulations, such as the Affordable Care Act (ACA).
  • Work with insurance and retirement plan providers to ensure accurate enrollment and timely delivery of benefits.
  • Provide regular updates on both project progress, security posture, and benefits administration to stakeholders, ensuring transparency and informed decision-making.
  • Promote a culture of continuous improvement by encouraging team members to identify and implement process enhancements, security best practices, and benefits optimization.
  • Educate team members on Agile methodologies, security practices, and benefits administration, fostering a well-rounded and knowledgeable team.

Assistant Property Manager

Grey Star
04.2018 - 03.2020
  • Implement daily stand-ups and sprint planning for task organization and prioritization.
  • Coach and mentor staff, resolve conflicts, and foster collaboration.
  • Ensure transparent communication between property owners, tenants, and contractors.


  • Establish feedback loops with tenants for continuous improvement.
  • Use performance metrics to track progress and identify bottlenecks. Conduct retrospectives to review and enhance processes.
  • Identify and remove obstacles hindering team progress. Optimize processes for efficiency.
  • Foster team-building and open communication. Empower team members to take ownership of tasks.

Customer Service Manager

Matheson Tri-Gas
02.2010 - 03.2018
  • Managed accounts receivable and accounts payable to ensure accurate and timely payment of invoices.
  • Trained and supervised a team of customer service representatives to ensure timely and professional handling of customer inquiries.
  • Analyzed customer service data to identify trends and opportunities for improvement.
  • Communicated project status and updates to stakeholders, ensuring transparency and alignment.
  • Facilitated team meetings and ensured effective communication among team members. Provided guidance and support to team members to enhance their performance and professional development.
  • Identified opportunities for process improvements and implemented changes to enhance efficiency and effectiveness.

Leasing Professional

Picerne Military Housing
04.2005 - 02.2010
  • Processed tenant applications, including credit and background checks, promptly to ensure quick lease approvals
  • Created and maintained accurate records of rental activities and tenant data in compliance with company policies and procedures
  • Conducted weekly property inspections to ensure units are well-maintained and in compliance with health and safety standards
  • Developed and maintained relationships with landlords, vendors, and other stakeholders to ensure timely completion of projects and compliance with regulatory standards
  • Developed and implemented customer service policies and procedures to ensure a positive tenant experience.

Education

High School Diploma -

Fort Meade High
Severn, MD
05.1999

Skills

  • Policies and Procedures
  • Jira/Service Desk
  • Service Level Agreements (SLA)
  • Live Chat Support
  • Troubleshooting
  • Zendesk
  • Claims/ EOB / Retirement
  • MS Office
  • Windows/Mac OS
  • Freight Dispatcher
  • Data Integrity
  • Customer Service Experience
  • Problem-solving Skills
  • Strong attention to detail
  • Strong verbal and written communication skills
  • Self-directed
  • Self-motivated
  • Patience
  • Accuracy driven
  • Operations Support
  • Billing Support
  • Resolution
  • Medicare enrollment
  • Collaborative
  • Pharmacy Benefit management with Medicare and other Health plans
  • Data Analyst
  • Detail-Oriented
  • Leasing and Sales
  • Inbound and outbound customer calls
  • Tenant and Eviction Laws
  • Strong computer skills
  • In-depth research skills
  • Flexible
  • Proficient in multitasking
  • Sales and Marketing
  • Property Tours

Certification

Vulnerability Management from Qualys

Scrum Master from Scrum Alliance

Microsoft Office Certified from Microsoft

A+ Certified from CompTia

C++ Certified from CompTia


Timeline

Insurance Consultant

Progressive Insurance
12.2023 - Current

Benefits Coordinator

Lifeworks
08.2021 - 06.2023

Assistant Property Manager

Grey Star
04.2018 - 03.2020

Customer Service Manager

Matheson Tri-Gas
02.2010 - 03.2018

Leasing Professional

Picerne Military Housing
04.2005 - 02.2010

High School Diploma -

Fort Meade High

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JUSTIN HOWARD