Justin Howard
Orderville,United States
Summary
Highly motivated and detail-oriented forklift operator and customer service professional with a strong background in warehouse operations, logistics, and customer service. over five years of experience in fast-paced environments, excelling in inventory management, forklift operation, material handling, and customer engagement. adept at collaborating with teams to ensure seamless operations, meeting strict deadlines, and maintaining a safe and efficient workplace. strong problem-solving skills, ability to handle high-pressure situations, and a commitment to delivering exceptional service. currently pursuing a bachelor's degree in cybersecurity and information assurance to expand technical expertise and analytical problem-solving abilities. seeking an opportunity to leverage my diverse skill set in a dynamic and growth-oriented environment. Obtained CDL in June 2025, seeking opportunities to apply driving skills in a professional setting. Committed to safety and efficiency on the road. Eager to gain hands-on experience in transportation and logistics. Ready to contribute to team success with a strong work ethic.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Forklift Operator
Frito-Lay
09.2022 - 01.2025
- Loaded/unloaded trucks, ensuring proper handling to prevent damage and maintain inventory accuracy.
- Collaborated with team members, supervisors, and truck drivers to meet deadlines, improve processes, and maintain a productive warehouse environment.
- Relocated pallets to specified areas.
Customer Service Agent
FedEx Express
10.2019 - 08.2022
- Delivered exceptional customer service by managing high-volume inquiries, resolving issues, and providing timely solutions in a fast-paced environment.
- Operated a Point of Sale (POS) system to efficiently process transactions, ensuring accurate order handling and customer satisfaction.
- Collaborated with team members to load and unload trucks and aircraft, handling packages of up to 75 lbs, ensuring safe and accurate delivery.
- Guided FedEx aircraft during loading operations and Guided aircraft to leave.
Crew Member
McDonald's
09.2018 - 04.2019
- Provided exceptional customer service in a high-volume, fast-paced environment, ensuring a positive experience for each guest.
- Managed cash register transactions, handling cash and credit payments accurately, balancing cash drawers, and processing orders in a timely manner.
Education
Bachelor of Science - CyberSecurity & Information Assurance
Western Governors University
Online12.2027
High school Diploma - High School Diploma
Tierra Del Sol Continuation High School
Bakersfield07.2018
Skills
- Warehouse & Logistics Operations Communication Skills, Forklift Operation (Stand-Up), Material Handling & Inventory Management, Load & Unload Shipments, Safety Compliance & Workplace Efficiency, Stock Organization & Order Fulfillment
- Customer Service & Communication Microsoft Outlook, Microsoft Windows, Computer skills, High-Volume Customer Interaction, Problem Resolution & Conflict Management, POS System Operation & Order Processing, Front Desk & Counter Service, Cash Handling & Transaction Accuracy, Strong Verbal & Written Communication, Team Collaboration & Leadership
- Technical & Computer Skills Operating Systems (Windows & iOS), Microsoft Office Suite (Word, Outlook), Computer Literacy, Cybersecurity Fundamentals (Currently Pursuing Degree), Data Entry & Accuracy
Certification
- CDL A LICENSE, No Restrictions
- Stand-Up Forklift Operator, Frito-Lay
Timeline
Forklift Operator
Frito-Lay
09.2022 - 01.2025
Customer Service Agent
FedEx Express
10.2019 - 08.2022
Crew Member
McDonald's
09.2018 - 04.2019
High school Diploma - High School Diploma
Tierra Del Sol Continuation High School
Bachelor of Science - CyberSecurity & Information Assurance
Western Governors University