Justin Hoyle
El Prado,NM
Summary
Upfit Manager with expertise in customer service excellence, process optimization, and team leadership. Demonstrated ability to enhance operational efficiency and mentor staff, resulting in increased customer satisfaction and loyalty.
Overview
2026
2026
years of professional experience
Work History
Upfit Manager
Spectracomm
Taos, New Mexico
04.2023 - 11.2025
- Fostered positive communication and collaboration among team members.
- Organized files for efficient access and retrieval by staff.
- Streamlined processes through collaboration with various departments.
- Researched best practices to enhance operational efficiency.
- Monitored staff performance and addressed issues proactively.
- Enforced customer service standards, resolving problems to maintain quality.
- Coached and mentored team members to enhance job performance.
- Developed strategies to improve customer satisfaction and loyalty.
Housekeeping/Maintenance Crew Member
Edelweiss Lodge & Spa
Taos Ski Valley, New Mexico
01.2018 - 03.2023
- Maintained clean and safe work areas through effective team collaboration.
- Organized supplies and materials to streamline inventory management.
- Reported maintenance needs and safety hazards to supervisors without delay.
- Performed routine maintenance and repairs on buildings, grounds, and equipment.
- Provided assistance during large-scale maintenance tasks to optimize crew efficiency.
- Replaced light bulbs in ceiling fixtures and lamps across facility.
- Cleared roofs and gutters of debris to prevent water damage.
- Inspected building interiors and exteriors for necessary repairs or replacements.
Low Voltage Technician
Darwin Electrical
Taos, New Mexico
11.2015 - 01.2018
- Installed low voltage systems for security, audio, and data communication.
- Conducted routine maintenance and troubleshooting on existing systems.
- Collaborated with electricians to integrate low voltage solutions into projects.
- Assisted in training junior technicians on installation techniques and safety protocols.
- Ensured compliance with local codes and industry standards during installations.
- Managed inventory of tools and materials needed for service calls.
- Provided customer support by addressing technical inquiries and service issues promptly.
- Performed termination of cables including Cat5E, Cat6 and coaxial cables for various systems.
- Installed, tested and maintained low voltage systems such as fire alarms, CCTV, access control and audio and visual equipment.
- Installed conduit piping, junction boxes and other related components for data cabling installations.
- Repaired damaged wires or cable assemblies within a variety of electrical enclosures.
- Utilized effective troubleshooting methods, removed malfunctioning components and identified wiring issues to restore systems to working order.
- Monitored performance of installed systems in order to ensure optimal operation.
- Maintained accurate records of all maintenance activities performed at each job site.
- Conducted site surveys to determine customer requirements.
- Read and interpreted technical manuals, drawings and schematics to make accurate repair decisions.
- Performed diagnostics and testing to locate root causes and resolve issues for optimal performance.
Front Desk Manager
The Back Bowl
Eagle, Colorado
2013 - 2015
- Managed front desk operations and ensured smooth guest check-in processes.
- Coordinated scheduling for staff and maintained efficient front desk coverage.
- Handled guest inquiries and resolved issues to enhance customer satisfaction.
- Trained new employees on front desk procedures and customer service standards.
- Oversaw inventory management of supplies and ensured availability at the front desk.
- Implemented safety protocols to maintain a secure environment for guests and staff.
- Managed guest check-in and check-out procedures, reservations, and payments.
- Managed reservations by answering calls, responding to emails and booking accommodations.
- Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
- Oversaw cash and credit card payment transactions at the front desk.
- Assisted with training new staff members on front desk procedures and policies.
- Ensured the front desk area was clean and presentable at all times.
- Provided excellent customer service by addressing guest inquiries promptly and professionally.
- Managed tasks and responsibilities for front office employees when the team was understaffed.
Lead Technician
Sports Authority
Avon, Colorado
2010 - 2014
- Supervised daily operations of technical staff and ensured adherence to safety protocols.
- Trained new technicians on equipment handling and effective troubleshooting techniques.
- Coordinated workflow among team members to optimize repair processes and efficiency.
- Managed inventory of tools and parts, ensuring adequate supplies for daily operations.
- Collaborated with cross-functional teams to streamline technical support services provided.
- Oversaw daily operations, delegated tasks and assignments and implemented strategies to optimize workflows.
- Followed safety practices to safeguard against injury and damage to property.
- Managed multiple projects simultaneously while meeting deadlines.
- Fostered relationships with internal and external customers.
- Managed quality control and maintained high level of customer satisfaction.
Field Supervisor
Lightspeed Digital
Eagle, Colorado
2006 - 2009
- Trained and mentored junior technicians on equipment handling and customer service skills.
- Installed low voltage systems for security and communication in commercial buildings.
- Conducted routine maintenance on fire alarm systems to ensure compliance with safety standards.
- Collaborated with project managers to coordinate electrical installations and upgrades.
- Troubleshot wiring issues in low voltage networks to ensure optimal performance.
- Reviewed blueprints and technical specifications for accurate system implementation.
- Operated testing equipment to diagnose faults in low voltage circuits effectively.
- Performed termination of cables including Cat5E, Cat6 and coaxial cables for various systems.
- Installed, tested and maintained low voltage systems such as fire alarms, CCTV, access control and audio and visual equipment.
- Installed conduit piping, junction boxes and other related components for data cabling installations.
- Configured network switches, routers and wireless access points.
- Repaired damaged wires or cable assemblies within a variety of electrical enclosures.
- Inspected equipment for signs of wear or damage before performing maintenance services.
- Provided exceptional oversight and supervision to new hires and showed each how to properly install low voltage wiring systems.
- Assessed project blueprints and drawings to assess project scope and required materials.
- Collaborated with other tradespeople on multi-disciplinary projects involving low voltage systems.
- Provided technical support to customers regarding their low voltage systems.
- Conducted site surveys to determine customer requirements.
- Updated firmware on various devices such as DVRs and IP cameras.
- Programmed access control systems using manufacturer software applications.
- Set up and performed routine maintenance on fire alarm, security and closed circuit TV systems for various clients.
- Provided estimates to clients and supervisors detailing costs, time and materials needed.
- Created wiring diagrams for new installations or modifications to existing systems.
- Read and interpreted technical manuals, drawings and schematics to make accurate repair decisions.
Education
High School Diploma -
American Home School
Unkown01-2000
CEDEA
Skills
- Customer service excellence
- Process optimization
- Team leadership
- Performance monitoring
- Strategic planning
- Relationship management
References
Karl Nichols 5059199020
Aidan Bain 5757794413
Aj Sloan 5757708630
Jake Duncan 5757709815
Timeline
Upfit Manager
Spectracomm
04.2023 - 11.2025
Housekeeping/Maintenance Crew Member
Edelweiss Lodge & Spa
01.2018 - 03.2023
Low Voltage Technician
Darwin Electrical
11.2015 - 01.2018
Front Desk Manager
The Back Bowl
2013 - 2015
Lead Technician
Sports Authority
2010 - 2014
Field Supervisor
Lightspeed Digital
2006 - 2009
High School Diploma -
American Home School
CEDEA