Dynamic Supervisor/Manager with a proven track record at Essential Environmental Services LLC, enhancing employee retention through targeted training and development. Expert in operations management and troubleshooting, I successfully implemented cost-saving measures, boosting productivity and customer satisfaction while expanding business operations into new markets.
Overview
14
14
years of professional experience
Work History
Supervisor/Manager
Essential Environmental Services Llc
02.2012 - Current
Implemented cost-saving measures, resulting in significant reduction of operational expenses.
Engaged in urgent or escalated issues with customers or co-workers to provide appropriate direction and resolution.
Established strong relationships with key stakeholders, ensuring a collaborative approach to achieving business objectives.
Enhanced employee retention rates through the development of comprehensive professional development plans for staff members.
Assisted with process improvement by identifying operational issues, suggesting potential solutions and supporting implementation.
Launched innovative products or services that met the evolving needs of customers, generating additional revenue streams for the company.
Built collaborative relationships with key company leaders to solve challenges and elevate service based on customer feedback.
Coached and supervised team members to outline clear job expectations and conduct reviews.
Spearheaded process improvements that led to increased productivity while maintaining high-quality output.
Managed complex budgets effectively, balancing financial priorities to ensure long-term stability and profitability for the organization.
Oversaw day-to-day operations across multiple departments, ensuring smooth workflow management and adherence to established policies.
Collaborated with HR department to recruit top talent who contributed significantly towards achieving organizational goals.
Achieved higher levels of employee engagement through effective communication, coaching, and recognition programs.
Boosted overall customer satisfaction through continuous improvement of service standards and staff training.
Increased team efficiency by streamlining processes and implementing organizational systems.
Successfully negotiated contracts with suppliers, securing favorable terms for the organization while reducing procurement costs.
Expanded business operations into new markets, increasing company footprint and customer base.
Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
Evaluated hiring, firing, and promotions requests.
Ordered new equipment and inventory and scheduled repairs for damaged equipment.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Defined clear targets and objectives and communicated to other team members.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Identified and communicated customer needs to supply chain capacity and quality teams.